General VA ( Tech - Savvy)

The Position

We're looking for a proactive, tech-savvy General VA for an Australian online education business that helps homeowners navigate renovation, building, and home design projects with greater confidence.

You'll be the primary point of contact for members, helping them stay engaged, find the right resources, and get the most value from their experience.

Working closely with a small remote team, you'll support member engagement, community moderation, Q&A operations, curriculum navigation, and the systems that keep the member experience running smoothly.

This is not a traditional customer support role. We're looking for someone who takes ownership, solves problems proactively, improves processes, and genuinely cares about helping people succeed.

About the Role

This full-time remote role combines community management, member support, operational coordination, and online course administration.

The ideal candidate is highly organised, AI-fluent, an excellent written communicator, and comfortable working independently. While architectural or technical advice remains with our specialist team, an interest in, or exposure to — architecture, construction, civil engineering, interior design, or residential building will be highly regarded.

Why This Role Is Different

• You'll play a key role in a growing and established online education business.
• You'll have genuine ownership over the member experience.
• You'll be encouraged to improve systems and recommend better ways of working.
• Your ideas and observations will be valued.
• You'll gain exposure to the renovation, building, and home design industry.
• This is a long-term opportunity with room to grow as the business evolves.

The Details

Location: Remote (Work From Home)

Company: Australia-based

Employment Type: Full-Time Contractor

Working Hours: Aligned with Australian Business Hours

Responsibilities

Operations & Team Support

• Maintain member records and handle account-related updates.
• Provide basic technical support for course access issues.
• Create and maintain SOPs for recurring tasks and processes.
• Attend weekly team meetings and communicate regularly via Slack.
• Collaborate with team members to support community operations and member experience.
• Assist with launch activities, webinars, and special projects when required.

Community Delivery & Member Support

• Maintain a daily presence in the HOME Method Facebook Group.
• Respond to onboarding submissions and follow up on incomplete forms.
• Provide first-line member email support and escalate complex questions when required.
• Encourage engagement, celebrate member wins, and guide members to curriculum content.
• Support fortnightly Zoom Q&A sessions by managing chat, collecting questions, and sharing resources.
• Follow up with inactive members and conduct member outreach as required.
• Coordinate Q&A reminders via Facebook and email.
• Upload recordings, maintain content libraries, and distribute Q&A summaries.

Curriculum, Content, & Marketing Support

• Build a strong understanding of the HOME Method curriculum and member journey.
• Help members find relevant resources without providing design or architectural advice.
• Identify recurring questions, content gaps, and member pain points.
• Maintain community resources, guides, and the Materials Directory.
• Manage Facebook Guides, Featured Posts, and Canva-based community assets.
• Capture and organise testimonials, member stories, and project milestones.
• Monitor community engagement and member activity metrics.
• Support marketing initiatives by identifying member success stories and leads.
• Assist with live webinar launches, specifically supporting on webinar live calls, and any online community activity

Software Skills

Required

• Wordpress - AccessAlly + Beaverbuilder

• ActiveCampaign or similar CRM/email marketing platform

• Google Workspace (Gmail, Docs, Sheets, Drive)

• Facebook Groups administration and moderation

• Canva

• AI tools such as ChatGPT, Claude, or similar platforms used within daily workflows.

Ideal but Not Essential

• Vimeo

• Omny

• Otter.ai

• Zapier

• Google Analytics

• Asana

• Slack

• Clockify

• AddEvent

• Zoom

• Youtube

• Fathom

We want to hear from you if you have...

• 3–5 years' experience as a General VA in community management, online education, project coordination, or a similar operational role.
• Experience supporting Australian, UK, or US-based businesses, online communities, or education programs.
• Experience or qualifications in architecture, interior design, construction, civil engineering, project management, residential building, or related industries will be highly regarded.
• A strong written communicator who can write in a warm, professional, and brand-aligned voice.
• Tech-savvy, comfortable using AI tools such as ChatGPT or Claude to improve workflows, solve problems, and increase productivity.
• Highly organised and able to manage multiple priorities independently while maintaining high attention to detail.
• Proactive, reliable, and confident taking ownership of all responsibilities of this role without requiring constant direction.
• Interested in renovation, residential building, architecture, interior design, construction, civil engineering, or project delivery.

You'll thrive in this role if you...

• Enjoy helping people achieve meaningful results and genuinely care about member success.
• Like building systems, improving processes, and finding smarter ways of working.
• Notice patterns, identify opportunities for improvement, and proactively share insights.
• Communicate clearly, professionally, and confidently in a remote environment.
• Enjoy being part of a small, collaborative team where your contribution makes a visible impact.

Call to Action

If you're an experienced community or member success professional who enjoys helping people succeed, improving systems, and contributing to a growing online education business, we'd love to hear from you!