Shift Manager

Date: 10 Jun 2026

Location: Richlands, QLD, AU, 4077

Company: Winc Australia

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ABOUT THE ROLE

The Shift Manager is responsible for leading the safe, efficient, and productive operation of the Distribution Centre during the PM shift. Reporting to the DC Operations Manager, overseeing all warehouse activities from inbound receiving and replenishment through to outbound dispatch, the role ensures service, productivity, quality, and safety targets are consistently achieved.

Leading a team of Team Coordinators, and Warehouse Officers, the Shift Manager drives operational performance through effective labour management, coaching, and continuous improvement initiatives. The role plays a key part in maintaining operational standards, optimising workflows, and delivering customer outcomes while supporting broader business objectives and profitability.

This position requires strong warehouse leadership experience, sound logistics and supply chain knowledge, and the ability to influence, engage, and develop teams in a fast-paced distribution environment.

KEY ACCOUNTABILITIES

• Responsible for ensuring all end of day inbound, replenishment and outbound processes are effectively planned and managed in conjunction with other Team Managers
• Accountable for delivering within the budgeted labour costs of all permanent and casual staff in the operational area of the warehouse
• Driving to ensuring highest possible service levels are achieved, in line with customer expectations
• Actively coordinate change management to drive productivity and cost efficiencies
• Maintain day to day operations standards
• Coordinate cross training for all AM Shift activities of the DC
• Work with DC Operations Manager & SLM to co-ordinate improvement initiatives
• Deputise for DC operations Manager as required
• Hold monthly meeting with DC Management providing trend analysis and feedback in all areas
• Maintain a positive culture throughout the Operational functions within the remit and work with peers and managers to drive it through the business
• Accountable for site close at end of each day
• Drive local OH&S programme and promote a “Safety First” culture within the business
• OH&S Hazard Management
  • • Report any incidents or accidents using forms provided
    • Compliance with the Winc National OH&S Management System

WHAT WE LOOK FOR

• Experience in management of a team in a warehousing environment
• Knowledge of state legislation for OH&S and Industrial Relations
• Demonstrated leadership and vision in managing staff groups, projects or initiatives
• Strong understanding of Logistics Operations and processes
• Proven experience in implementing process improvement and change management
• Strong communication skills with the ability to liaise with many different departments

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.