Support Analyst

Join Mirvac’s Digital team and play a key role in delivering seamless, high-quality technology support across the business. This is an 8-month fixed-term opportunity within a fast-paced, collaborative service desk environment.

About the role

As a Support Analyst, you’ll provide hands-on technical support to end users, ensuring issues are resolved quickly and effectively while delivering an exceptional customer experience. Working within an agile team, you’ll support both office-based and remote employees across a range of technologies and platforms.

Key responsibilities

• Deliver end-to-end support for incidents, service requests and problem management
• Provide face-to-face and remote support across offices, including floor walks
• Troubleshoot hardware, software, AV and desktop issues
• Manage user access, identity and permissions in line with policy
• Maintain accurate and timely updates through the ITSM system
• Support Microsoft Teams meetings and live events
• Escalate complex issues to Level 2/3 support teams
• Contribute to service improvement initiatives and team OKRs

About you

• 1–2 years’ experience in a technical support or service desk role
• Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive etc.)
• Experience with Intune and desktop support (hardware, printers, AV)
• Exposure to Jira Service Management (or similar ITSM tools)
• Understanding of Active Directory, identity management and ITIL frameworks
• Strong problem-solving skills with a proactive, solutions-focused mindset
• Excellent communication skills and a customer-first approach

Why join Mirvac?

• Be part of a collaborative and supportive Digital team
• Gain exposure to a modern, enterprise technology environment
• Work in a values-led organisation with a strong focus on culture
• Competitive contract salary + paid after-hours support roster