Claims Specialist (General Liability Claims)

Victorian Managed Insurance Authority (VMIA)

• Job Title – Claims Specialist – General Liability Claims
• Work Type – Full Time, 12-month Fixed-term Contract

Join VMIA as a Claims Specialist and play a key role in delivering client-centred liability claims management that supports the Victorian public sector. In this role, you’ll manage complex claims end to end, collaborate with internal and external stakeholders, and contribute to building a confident and resilient Victoria through best-practice claims solutions.

Key highlights

• Salary Range of up to $149,000 (total remuneration package inclusive of super).
• Hybrid work environment – Enjoy a mix of office and flexible work arrangements, fostering connection and strengthening networks. The majority of your working week will be in our collaborative office environment.

About the role

As a Claims Specialist in the General Liability Claims team, you will manage a portfolio of insurance claims from end to end, delivering timely, defensible, and client-centred outcomes. You will oversee all aspects of the claims process, including policy interpretation, reserving, negotiation, and resolution, while supporting VMIA’s purpose of building a confident and resilient Victoria.

Working within the Risk, Insurance, and Claims Solutions Division (RICS), you will contribute to best-practice claims management tailored to the Victorian public sector. Your role will play a key part in supporting client recovery, mitigating risk exposure, and maintaining VMIA’s reputation for service excellence.

Key responsibilities

• Manage a portfolio of liability claims from initiation through to resolution, ensuring defensible and client-focused outcomes.
• Interpret policy coverage and legislative frameworks to assess indemnity, liability, and claim exposure.
• Establish, monitor, and adjust claim reserves while assessing and negotiating settlements and recovery opportunities.
• Build and maintain strong relationships with clients, legal providers, mediators, and other stakeholders.
• Manage sensitive and complex client interactions, including mediations and settlement forums.
• Collaborate with internal teams across Claims, Legal, Strategy, Operations & Insights, Underwriting, and Risk Advisory functions.
• Ensure claims documentation and records comply with regulatory, audit, and governance requirements.
• Contribute to process improvements, uplift initiatives, and knowledge-sharing activities across the team.
• Identify trends and insights within claims portfolios to support product development and improved claims responses.
• Promote a positive, accountable, and learning-focused team culture aligned with VMIA values.

Who you work with

You will work closely with the Claims Portfolio Manager, Head of Claims Practice, and peers across Claims Practice, Historical Claims, and Claims Strategy teams to support the delivery and continuous improvement of claims services and products. You will also collaborate with Underwriters, Risk Advisors, Legal teams, and Operations & Insights colleagues to provide integrated solutions for clients. Externally, you will engage with VMIA clients, sector stakeholders, insurers, barristers, mediators, and third-party service providers to support effective claims resolution and recovery outcomes.

What we are looking for

We are looking for a client-focused and resilient claims professional with strong experience in liability claims management within insurance, legal, or financial services environments. You bring sound judgement, analytical thinking, and the ability to manage complex and sensitive matters while delivering high-quality service outcomes.

You are an effective communicator and relationship builder who can confidently engage with a broad range of stakeholders in high-pressure situations. You are adaptable, solutions-oriented, and committed to continuous improvement, collaboration, and professional accountability. Experience navigating legal complexity, regulatory frameworks, and public sector environments will be highly regarded.

Qualifications

• Minimum 3 years’ experience in end-to-end claims management or a related field.
• Experience managing liability claims, including combined liability, employment practices liability, class actions, and direct claimant matters.
• Background in commercial insurance, legal practice, employment law, or financial services.
• Strong analytical, negotiation, and decision-making skills.
• Experience using Claims Management systems and working within governance frameworks.
• Ability to manage competing priorities and work effectively in high-pressure environments.
• Understanding of public sector environments and risk management principles is desirable.
• Associate/Fellow of the Australian and New Zealand Institute of Insurance and Finance (desirable).
• Relevant qualifications in Business, Commerce, Finance, Law, or related disciplines are advantageous but not essential.
• Must meet Fit and Proper Person requirements under APRA guidelines.

Why join VMIA?

At VMIA, we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives.

We offer:

• Flex work: Hybrid working to support your best performance.
• Parenting support: Generous parental leave (16 weeks paid parental leave after six months of service for primary carers and 4 weeks for secondary carers).
• Learning & Development: Annual investment ($2,500) in your growth, with in-house training, and LinkedIn Learning access in addition.
• Wellbeing: Wellness sessions, Employee Assistance Program (EAP), and ergonomic support.
• Culture & Lifestyle: Iconic office location, volunteer leave and life-stage support.

VMIA encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse communities, and members of the LGBTQIA+ community.

How to apply

We invite you to submit your CV and a cover letter. Use these to introduce yourself, highlight your fit for the role, and share why you are excited about joining VMIA. For any questions about the role or application process, please contact us at ***email_hidden***.

At VMIA, we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities, Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from culturally diverse backgrounds.

If you have any accessibility needs during the recruitment process, please let us know at ***email_hidden***.

Salary Information

At VMIA, we offer competitive salaries based on the role's classification and your skills and experience. Typically, new employees start at the minimum of the salary range, however, consideration may be given to starting above the minimum of the band should you demonstrate extensive experience in a similar role or possess unique and desirable skills and capabilities required to perform the role.

Other relevant information

Before starting at VMIA, preferred candidates will complete pre-employment screenings. These assessments may include:

• Working Eligibility: Verification of your right to work in Australia.
• Employment History: Confirmation of your past employment details including employment dates and compensation.
• Academic Credentials: Verification of your educational qualifications to ensure they are accurate and legitimate.
• National Criminal History Check: A check for any criminal record, which may involve manual vetting by ACIC, potentially causing delays.
• Pre-employment Misconduct Check: Used to verify the identity, integrity, and credentials of potential employees and verifies no past misconduct.
• Financial Background Checks: Applicable for certain roles, such as Heads of Departments and Finance team members.

We value a collaborative work environment, so employees are expected to spend the majority of your working week in the office. Candidates from interstate must be willing to relocate to Victoria.