Volunteer and Learning Support Coordinator

Volunteer and Learning Support Coordinator, Australian Volunteers Program

• Fixed term contract until 30 June 2027
• Full-time role based in AVI Head Office in Fitzroy.
• Flexible Working Arrangements
• Total Remuneration Package between $89,000 to $109,433 commensurate to experience

There is an exciting opportunity to join the Australian Volunteers Program as a Volunteer and Learning Support Coordinator!

AVI supports the implementation of the Australian Volunteers Program on behalf of the Australian Government. The Australian Volunteers Program enables skilled Australian volunteers to support partner organisations in 26 countries across the Pacific, Asia and Africa to progress their development objectives.

Role Overview

We’re looking for a detail-oriented and people-focused

Volunteer and Learning Support Coordinator to support the Australian Volunteers Program.

In this dynamic role, you will provide high-quality administrative and people-centred support across key stages of the volunteer journey, from onboarding and learning events through to end-of-assignment support. You will play a vital role in supporting a high-quality onboarding and learning experience for program participants and ensuring participants are well supported at the end of assignment.

This is a fantastic opportunity to be part of a purpose-driven team and contribute to a program that makes a real difference globally.

Position Requirements

• Strong understanding of and experience in administration service provision and logistics in a professional, and preferably global context
• Strong people-centred interpersonal and communication skills with a customer service focus and ability to listen and respond effectively and sensitively to a diverse range of experiences and requests
• Strong organisational skills with experience coordinating events and providing reliable logistical, practical, and administrative support in dynamic in-person and online settings
• Experience with online presentation and webinar platforms, including Zoom
• Excellent collaboration, communication and influencing skills and the ability to gain cooperation from internal and external stakeholders
• Experience with management of databases and administration of CRMs (Salesforce desirable)
• Proven administration skills, including attention to detail, versatile with ability to effectively prioritise tasks
• Experience with cloud-based technology (including Office 365, SharePoint) and proficient use of associated applications
• Experience with learning management system administration and reporting (desirable)
• Working in an international development and/or volunteer support context (desirable)
• Relevant tertiary qualifications in business administration, HR administration, project coordination and/or equivalent experience.

In Return, You Will

• Join a long-standing not-for-profit organisation with a rich history and a team of passionate individuals
• Have the best of both worlds with time in the office and flexible work arrangements for remote work
• Be offered a competitive remuneration package. In addition, you may access generous salary packaging of up to $15,900/year and $2,650 for meal/entertainment expenses.

Application Procedure

• For a full outline of the position and applicant requirements please review the Position Description at www.avi.org.au/careers-at-avi/ and submit a cover letter and a current resume.
• Application Closing date: Sunday, 5 July 2026.
• Any questions regarding this role? Please email our P&C team at ***email_hidden***

AVI is committed to child protection and safeguarding the welfare of children, young people, and vulnerable adults in the delivery of all our work.  We are committed to the Prevention of Sexual Abuse and Harassment (PSEAH), and fraud prevention. We have robust screening procedures for all staff. This screening includes criminal record checks and referee checks prior to commencement and throughout employment.

AVI is an Equal Opportunity Employer. AVI actively encourages Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, LGBTIQA+ people, people with disability and others who have diverse experiences of our world to apply for this opportunity. AVI will provide reasonable workplace adjustments for applicants with disability.

Your privacy is important to AVI. It is the policy of AVI to respect the confidentiality of information and privacy of individuals. Personal information provided by you as part of your application (whether oral, electronic, or written) will be collected and processed for the purpose of evaluating your application for employment. In order to carry out this purpose, your information may be disclosed to appropriate persons in our offices. Any information we hold will be governed by the most current version of the AVI Privacy Policy which is available upon request.

Australian Volunteers Program is funded by the Australian Government and managed in consortia by AVI, DT Global and Alinea International.