Customer Success Manager

Customer Success Manager - AI Supply Chain SaaS

Are you an experienced Customer Success Manager ready to make a significant impact? Our client is a globally expanding tech vendor wanting to add a dedicated and proactive CSM to join the team. As a key member of their expanding team, you'll be instrumental in shaping client relationships and ensuring their long-term success with our innovative AI solution.

You’ll be a crucial partner to our clients, ensuring they get maximum value from our product. If you are passionate about building strong relationships, driving adoption, and being a trusted advisor, this is the perfect opportunity to help shape our growth in a booming industry.

Responsibilities

• Serve as a trusted advisor and primary point of contact for a portfolio of enterprise clients, with a focus on the retail and e-commerce sectors.
• Drive adoption and value by understanding client business objectives and challenges to ensure they achieve success with their AI Supply Chain solution.
• Proactively manage customer health and engagement, identifying and mitigating risks to reduce churn.
• Conduct regular business reviews to demonstrate ROI, share best practices, and identify opportunities for account expansion.
• Collaborate with internal teams like sales, product, and support to ensure a seamless and positive customer journey.
• Act as the voice of the customer, providing valuable feedback to our product teams to help guide future development.
• Maintain accurate records of all customer interactions and health metrics in the CRM system.
• Stay updated on industry trends and product developments to effectively advise clients.

What We're Looking For

• 3+ years of experience in a customer success or account management role, preferably within a SaaS environment.
• A proven ability to build and maintain strong, long-lasting relationships with enterprise clients.
• Experience working with clients in the retail and e-commerce industries is highly preferred.
• Excellent communication, presentation, and negotiation skills.
• A proactive, results-oriented, and self-motivated mindset.

What's in it for you?

• $100,000-$130,000 + Super + 10-20% Bonus
• The chance to work with an innovative and in-demand AI solution.
• Be part of a dynamic, supportive, and high-performing team.
• Significant opportunities for career growth and advancement as we build our regional presence.

If you're ready to make a significant impact and help us build a world-class customer success function, we want to hear from you.

Click 'Apply Now' or send your CV to either ***email_hidden*** or [email protected]