Scheduling Coordinator

O’Brien Electrical and Plumbing Rowville is looking for a customer focused Scheduling Coordinator In this role, you’ll be the primary connection between our customers, field teams, and internal stakeholders — ensuring every appointment is handled with care, clarity, and professionalism.

This is a role for someone who enjoys working with people just as much as solving logistical puzzles — balancing operational needs while keeping the customer experience front and center.

Key Responsibilities

Serve as a key point of contact for customers, providing friendly, timely, and professional communication regarding scheduling and changes

Coordinate and manage daily job schedules across teams to ensure efficient coverage and on-time service

Proactively monitor upcoming appointments and anticipate scheduling conflicts or service disruptions

Handle last-minute changes (reschedules, cancellations, urgent requests, staff absences) with calm, solution-oriented service

Communicate clearly with customers, field staff, and management to set expectations and keep everyone aligned

Maintain accurate, up-to-date scheduling systems to ensure real-time visibility and reliability

Identify recurring scheduling issues or customer pain points and recommend process improvements

Collaborate with operations, HR, and project teams to align staffing capacity with customer needs

Prepare daily or weekly scheduling updates and flag potential service risks to leadership

What We’re Looking For

Proven experience in scheduling or coordination roles

Strong customer service mindset with excellent communication skills

Ability to stay organized and composed in a fast-paced, changing environment

Problem-solver who takes initiative and follows through

Comfortable balancing multiple priorities while maintaining attention to detail

What We Offer

A fast-paced, people-focused role where your impact is visible every day

Autonomy to take ownership of scheduling and customer communication

Supportive team culture with opportunities for growth

Competitive salary / benefits

Apply now! You can also send your cover letter and resume at ***email_hidden***. We’re reviewing applications on a rolling basis, so don’t wait — apply today.