Contact Centre Officer

Contact Centre Officer

Location: Parramatta, NSW

Work Type: 6 Months Contract with potential extension or permanency

Start Date: 22 June

Join a leading organisation in the financial services sector as a Contact Centre Officer supporting customer and member enquiries. This is a full-time opportunity working rotating shifts between 8am and 6pm, Monday to Friday.

You will begin with a structured onsite training period (minimum 4 weeks), followed by a hybrid model with a minimum of 2 days onsite per week.

Key Responsibilities

• Respond to inbound enquiries and provide accurate information
• Manage outbound customer contact and support campaigns
• Handle correspondence and resolve customer issues effectively
• Maintain accurate records and update member details
• Meet KPIs, SLAs and service standards
• Provide administrative and operational support
• Contribute to continuous improvement initiatives

About You

• Proven experience in a contact centre environment
• Strong communication and problem solving skills
• High attention to detail and ability to multitask
• Confident handling customer enquiries and escalations
• Strong computer skills across Microsoft Office
• Ability to work both independently and in a team

Working Conditions

• Full time rotating roster (8 hour shifts between 8am to 6pm)
• 5 days onsite during initial training period
• Hybrid model after training (minimum 2 days onsite weekly)

Apply now or send your application to ***email_hidden***