Business Support Officer

Division/Section: Planning, Environment & Lifestyle / Communications & Customer Experience

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO3 ( $75,396 - $81,390 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Monday 22 June 2026.

About The Role

Support the delivery of essential business operations through a mix of administration, financial processing and project support activities. You’ll manage tasks such as purchase requisitions, invoice payments, reconciliations and record keeping, while also assisting the team with project support for continuous improvement.

In this role, you’ll provide timely support on business and financial activities, contribute to shared team objectives, and build strong working relationships while delivering a high standard of customer service both internally and externally.

About You

• Certificate III in Business Administration (or equivalent) with 3–5 years’ experience in administration, finance or customer service.
• Proficient in Microsoft Office and financial and business systems, with the ability to quickly learn and apply new tools.
• Strong financial literacy and ability to support team budget and business enquiries.
• Ability to work independently and collaboratively in a fast-paced environment
• Strong customer service, communication, and interpersonal skills.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Alice

Contact Email: ***email_hidden***

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

• Business Support Officer - Position Description.pdf