Senior Business Analyst

NTT Data is seeking an experienced Senior Business Analyst for a leading federal government department for an initial 6 month contract based in Canberra.

• Initial 6 month contract + 6 month extension
• Hybrid working – minimum 2 days per week in office
• Due to the secure nature of the work, candidates must hold a current Baseline security clearance

To align with the current scope of work, we are seeking candidates with experience in one of the following specialisations (experience in both is not required):

• Microsoft Dynamics / PowerApps, or
• ServiceNow, including service catalogue management

Key Responsibilities

• Gather, validate and document business requirements
• Model business processes and identify opportunities for improvement
• Assess and communicate risks, issues, and benefits of solutions
• Generate insights from data, identifying trends and patterns
• Act as the key liaison between stakeholders, developers, testers and project teams
• Develop user stories and/or use cases
• Support business transition and help embed change initiatives

Key Requirements

• Proven ability to produce high-quality business analysis deliverables, applying structured techniques and critical thinking
• Demonstrated ability to manage multiple concurrent deliverables, meet deadlines, and adapt to change
• Strong stakeholder engagement skills with the ability to collaborate effectively across diverse groups
• Excellent written and verbal communication skills, with the ability to influence and negotiate
• Experience facilitating workshops and managing varied stakeholder groups
• Microsoft Dynamics / PowerApps; or
• ServiceNow and service catalogue management
• Familiarity with system development and project management methodologies
• Experience working in Agile environments