Services Manager (Safety

About the Role

We are seeking an experienced and motivated Services Manager to lead the delivery of our Avert Risk & Assure Safety business unit. This is a senior operational leadership role responsible for managing specialist risk and safety services across a diverse range of client environments, including events, venues, security operations, public spaces and other high-risk operational settings.

Reporting to the Head of Operations, you will provide strategic and practical leadership to a team of Risk & Safety Consultants and Safety Officers while maintaining direct involvement in operational safety delivery. The role combines people leadership, client engagement, risk advisory services, safety assurance, incident management and continuous improvement to ensure exceptional safety outcomes for our clients and stakeholders.

This position is ideal for a highly capable safety professional who thrives in dynamic environments, enjoys balancing operational priorities with compliance requirements, and is passionate about building a strong safety culture across complex and fast-paced operations.

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Key Responsibilities

• Lead the day-to-day delivery and performance of the Avert Risk & Assure Safety business unit.
• Provide expert risk and safety advice to clients and operational teams.
• Manage and mentor Risk & Safety Consultants, Safety Officers and other assigned personnel.
• Develop, implement and review safety management plans, risk assessments and operational safety documentation.
• Lead audits, assurance activities, workplace inspections and compliance reviews.
• Manage incident investigations, root cause analysis and corrective action programs.
• Support operational deployments and provide field-based safety leadership when required.
• Build and maintain strong relationships with clients, regulators, operational leaders and key stakeholders.
• Drive continuous improvement initiatives across safety, quality, risk and compliance systems.
• Ensure compliance with WHS legislation, standards, regulatory requirements and organisational procedures.

What We're Looking For

You are an experienced safety and risk professional with strong leadership capability and a practical, solutions-focused approach. You can confidently engage with clients and operational teams, influence positive safety outcomes, and make sound decisions in complex and high-pressure environments.

To be successful in this role, you will have:

• Demonstrated experience in WHS, risk management, safety advisory or assurance roles.
• Experience working within operational environments such as events, security, venues, infrastructure or similar industries.
• Proven ability to lead, mentor and coordinate safety personnel across multiple sites.
• Strong knowledge of WHS legislation, risk management frameworks and practical risk control implementation.
• Experience conducting audits, investigations and compliance reviews.
• Excellent communication, stakeholder engagement and report-writing skills.
• The ability to balance operational delivery requirements with safety and compliance obligations.
• Certificate IV in Work Health and Safety (minimum requirement).
• Additional qualifications in WHS, Risk Management, Safety Science, Emergency Management or related disciplines will be highly regarded.

For more than 40 years, ACESGroup has delivered trusted safety, security, and risk management services across Australia. We combine deep operational experience with strong governance and practical, on-the-ground capability to support safe, compliant, and well-managed environments.

As a leading national provider, ACESGroup works across a diverse range of public and private settings, including commercial buildings, public precincts, aviation facilities, education institutions, parklands, technology precincts, and major sporting and entertainment venues. Our teams operate in complex, high-risk environments where effective safety leadership, situational awareness, and disciplined risk management are critical.

Safety and risk management underpin everything we do. Our personnel are supported by structured systems, clear procedures, and in-house developed technology that strengthens hazard identification, incident reporting, communication, and continuous improvement. This integrated approach allows our people to focus on delivering strong safety outcomes while maintaining high standards of service and professionalism.

At ACESGroup, we don’t just offer jobs we build long-term careers in safety and risk management, supported by ongoing training, mentoring, and a culture that values accountability, integrity, and people.

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Why Join ACESGroup

• A senior leadership position with genuine influence and autonomy.
• The opportunity to work across major events, venues, public environments, security operations and high-profile client sites.
• A collaborative and values-driven culture focused on professionalism, innovation and operational excellence.
• Exposure to diverse projects and challenging environments that will continue to develop your expertise.
• The ability to make a meaningful impact on the safety, wellbeing and success of clients, teams and communities.
• Ongoing professional development and career growth opportunities within a growing national organisation.
• A supportive leadership team that values practical solutions, accountability and continuous improvement.

How to Apply

If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW! You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711 for a confidential discussion.

All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

ACESGroup does not accept referrals from recruitment agencies.