Front End Supervisor

COSTCO WHOLESALE GOLD COAST

Front End Supervisor

Join a Global Retail Leader and Help Create Exceptional Member Experiences

Costco Wholesale is one of the world's largest and most respected retailers, known for delivering outstanding value and exceptional service to our members. We are seeking a motivated, energetic, and people-focused Front End Supervisor to join our leadership team at our Gold Coast warehouse. At Costco Wholesale, our people are our greatest asset.

This is an exciting opportunity for a developing leader who thrives in a fast-paced environment, enjoys coaching and developing teams, and is passionate about creating a positive experience for both employees and members.

About the Role

As a Front End Supervisor, you will play a key role in leading the daily operations of our Membership and Front End departments. You will support the management team in driving productivity, maintaining operational excellence, and ensuring every member receives the high level of service Costco is known for.

You will lead by example, develop team members, resolve member concerns, coordinate front-end operations, and contribute to the overall success of the warehouse.

What You'll Be Doing

Leadership & Team Development

• Coach, mentor, and develop Front End and Membership employees
• Foster a culture of teamwork, accountability, and member-focused service
• Conduct performance coaching and support employee development initiatives
• Assist with recruitment, interviewing, onboarding, and training activities
• Coordinate staffing, breaks, lunches, and daily work assignments

Member Experience Excellence

• Ensure a seamless and efficient experience for members at checkouts and Membership counters
• Resolve member enquiries and concerns professionally and promptly
• Support membership sign-ups, renewals, card processing, and merchandise refunds
• Lead promotional initiatives designed to increase membership growth and engagement

Operational Leadership

• Oversee daily Front End operations to maintain productivity and efficiency
• Monitor checkout activity and adjust staffing levels to minimise wait times
• Manage register operations, cash handling procedures, price verifications, and system overrides
• Maintain Merchandise Pick-Up (MPU) accountability and accuracy
• Support scheduling, supply ordering, equipment maintenance, and administrative reporting

Safety & Compliance

• Promote and maintain Costco's commitment to workplace safety
• Ensure all departmental procedures, policies, and standards are followed
• Coordinate employee safety training and compliance activities

What We're Looking For

Essential Skills & Experience

• Previous experience in customer service, retail operations, membership services, cash handling, sales, or a similar environment
• Demonstrated leadership or supervisory experience
• Strong communication, interpersonal, and coaching skills
• Ability to motivate teams and drive performance outcomes
• Excellent organisational and problem-solving abilities
• Strong attention to detail and ability to manage competing priorities
• Basic proficiency in Google Workspace (Docs, Sheets, Slides) and data entry systems
• Basic mathematical and cash handling skills

Additional Requirements

• Satisfactory Criminal Record Check
• Successful completion of role-specific and departmental training requirements

Why Join Costco?

• Competitive pay and benefits
• Career progression opportunities
• Leadership development and training
• Dynamic, fast-paced environment
• Supportive team culture
• Work for one of the world's most respected retailers

Ready to Lead?

Apply today and become part of the Costco Gold Coast leadership team.