Workplace Concierge

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this opportunity involves

As a Workplace Concierge at JLL, you'll be at the heart of creating exceptional workplace experiences for employees, clients, and visitors across Telstra facilities. This is where your passion for service meets your brilliant people skills in a role that truly matters. You'll be the welcoming face that sets the tone for every interaction, ensuring seamless access, anticipating needs, and fostering a hospitality-focused environment that reflects our commitment to excellence. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role gives you the opportunity to do exactly that every single day. You'll combine your customer service expertise with your enthusiasm for creating memorable experiences, all while working within a culture that values collaboration, innovation, and the kind of proactive thinking that turns everyday moments into exceptional ones. This is more than a front desk role; it's about being a central point of connection, a problem-solver, and a champion of the vibrant, engaging workplace culture we're building together.

An overview of the role

Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations to create a memorable first impression

Verify and issue access cards to visitors and clients while ensuring strict compliance with security protocols and maintaining accurate records

Engage visitors, employees, and callers in a warm, helpful, and timely manner that makes everyone feel valued and supported

Provide professional escort services for VIP visitors to executive levels, ensuring a smooth and efficient experience that reflects JLL's standards of excellence

Act as a central point of contact by providing information and wayfinding for the campus, services, and activities with confidence and clarity

Assist in the transition to electronic Visitor Management Systems, including training, troubleshooting, and providing feedback to optimize functionality

Actively monitor and maintain the front desk, lobby, and surroundings to ensure a safe, clean, organized environment that reflects brand standards

Support the planning and execution of workplace experience activations on the ground and community floors, contributing to a vibrant and engaging culture

Collaborate with Telstra's CWT Lead to implement workplace experience initiatives including site walkthroughs, car-parking management, locker management, new graduate inductions, contractor inductions, and fire evacuation drills

Sounds like you? This is what we are looking for:

Minimum 3-5 years of previous customer service, security, hospitality, or workplace services experience

Natural people person with a genuine passion for creating experiences that go beyond the expected

Excellent communication skills with the ability to engage professionally through spoken and written word (fluency in English required)

Strong ability to multi-task and prioritize while ensuring consistent, elevated guest experiences and accuracy in all tasks

Strong interpersonal skills with the ability to engage effectively with diverse stakeholders across all levels

Working knowledge of information technology tools and platforms, including visitor management systems

Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Professional demeanor with exceptional attention to detail and a proactive, customer-centric attitude

Flexibility and positive attitude in managing shifting daily priorities and adapting to changing needs

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ511062

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.