Administrative Support Officer - Regulatory Services
Mount Isa
Position Administrative Support Officer
Work Location 23 West Street, Council Administration Building
Directorate
Community Services
Section Regulatory Services
Reports to
Coordinator, Community Safety
Annual Salary Band
$76,022.96 - $80,943.72
Classification Level 2, Mount Isa City Council Certified Agreement 2024
Engagement Type
Full-Time, Ongoing
POSITION OBJECTIVE
The purpose of this position is to ensure the provision of a high standard of service and facilities which
support and improve Regulatory Services for Council.
POSITION REQUIREMENTS
- Demonstrated experience in an equivalent similar position.
- Demonstrated communication & interpersonal skills both verbal and written.
- Well-developed interpersonal skills and a demonstrated track record of excellent written and
verbal communication when dealing with a wide variety of stakeholders.
- Sound level of computer skills in a variety of programs inclusive of Microsoft Office Suite 365
within proven demonstrated experience.
- Demonstrated ability to effectively operate in a multi-faceted unit where multi-tasking is often
required to achieve outcomes.
KEY RESPONSIBILITIES
This position is responsible for the following areas and includes but is not limited to:
- Provide support to Regulatory Services.
- Assist in the collection and compiling of evidence and processing of penalty infringement notices.
- Liaise with external agencies when required.
- Liaise with external agencies and community groups to disseminate relevant information to the
community.
- Provide customer service, by attending to customer enquiries/complaints and consulting with a
broad range of licence/permit/approval applications.
- Assist in the processing and approval of applications to Regulatory Services including data entry.
- Assist in maintaining Regulatory Services records including Authority, and hardcopy licence/permit
files, various registers and spreadsheets for licensable activities, customer complaints and penalty
infringement notices.
- Undertake all administrative tasks such as procuring documents from electronic and hardcopy
files, creating, and registering documents, preparing invoice requests, credit notes, purchase
orders and payment requests.
- Create workplace documents including templates, forms and factsheets, application packages,
publications such as newsletters and social media.
- You are required to follow any other lawful and reasonable directives provided by your Supervisor
or more senior officer.
Out-of-ordinary hours work may be required. Council reserves the right to change these duties at any time.
KEY PERFORMANCE INDICATORS
- Provision of professional advice in accordance with relevant legislation and recognised industry
standards.
- Assist in the completion of projects within agreed timeframes and budget.
- Organising monthly reports and knowledge of budgets.
- High level of customer service and confidentiality maintained.
- High level of participation and commitment to team outcomes.
- Promotes and complies with Council policies and procedures.
- Accountable for positive health and safety practices.
WORK HEALTH AND SAFETY
All employees of Council have an obligation to comply with Work Health and Safety legislation including
Council’s Work Health policies, procedures, and work instructions.
WHAT’S IN IT FOR YOU?
When joining Mount Isa City Council, you are provided with pathways and opportunities to grow and
achieve your potential. Eligible employees can access our Employee Assistance Program, elect to join
our free Immunisation Program, and enjoy sporting reimbursement opportunities. Full-time
employees receive 5 weeks annual leave (pro-rata to part-time employees, not applicable to casual
employment) to enjoy time outside the workplace!
WE AT ISA…
We consider our values vital in how we serve our community. Mount Isa City Council’s values are Integrity,
Service and Accountability.
INTEGRITY SERVICE ACCOUNTABILITY
HOW TO APPLY
What to include in your application
Please provide the following information to the panel to assess your suitability:
- Write a maximum 2 pages on how your experience, abilities, knowledge and personal qualities
meet the position requirements of the role.
- Your current CV or resume, including two referees who have a thorough knowledge of your
capabilities, work performance and conduct within the previous two years.
Submitting your application
or
- Email Human Resources on ***email_hidden***
- Both word and PDF are accepted file formats.
Please note that
- Council undertakes a range of checks and assessment methods to assist in selection, including
criminal history checks, pre-employment medical etc.
- Mount Isa City Council is an Equal Employment Opportunity employer. Council strongly
encourages all suitable applicants to apply for this role.
- Applicants must be eligible to live and work within Australia.
Creation Date 25 May 2021
Review Date
24 February 2025
Contact
Human Resources 07 4747 3389
Closing date
22 June 2026
