Entry Level Customer Service Agent

TSA Group is a proudly Australian-owned business partnering with some of the country’s most trusted brands. We help businesses connect with their customers — acquiring, retaining, and growing relationships through high-quality customer interactions. With a strong footprint in Australia and the Philippines, our mission is to deliver engaging experiences that people truly value.

Why This Role Stands Out

• Represent leading Australian brands and help customers choose the right products and solutions for their needs.
• Ongoing Training & Support: Full product and training provided — no prior experience required.
• Great Work-Life Balance: Enjoy flexible working hours with hybrid opportunities available after probation (Up to 4 days working from home!).
• Vibrant Team Culture: Join a friendly, driven team that thrives on collaboration and celebrating success.
• Attractive Benefits: Enjoy bonuses, recognition programs, staff incentives, insurance discounts, and more.
• Career Progression: We promote from within and offer real opportunities to step into leadership and training roles.

What You'll Be Doing

• Handling a variety of inbound customer service and sales calls
• Understanding customer needs and offering tailored solutions and products.
• Building rapport and providing a positive experience in every conversation.
• Meeting achievable goals in a supportive environment.
• Using systems to manage customer interactions.

What We’re Looking For

• Ability to work weekends in a rotating roster! (penalty rates)
• Must be based in the Greater Brisbane Area and eligible to work full-time.
• Strong communication skills — you're confident, friendly, and easy to talk to.
• A proactive, goal-oriented mindset with a passion for helping people.
• Basic computer literacy and the ability to learn new systems.
• Open to feedback and eager to develop your skills.
• Experience in customer service, retail, or hospitality is preferred — but not essential!

Why You’ll Love Working at TSA

• Training: Fully paid, structured onboarding and coaching.
• Recognition: Loyalty perks, prizes, awards, and more!
• Team Spirit: A workplace that values teamwork, respect, and diversity.
• Progression: Clear pathways to leadership or specialist roles.
• Culture: Social activities, team events, and a fun, dynamic vibe.

TSA Group welcomes applications from candidates of all backgrounds and life stages. We particularly encourage Indigenous Australians and mature job seekers to apply — your unique experiences and perspectives make our team stronger.

If you're looking for a long-term career in sales with a company that invests in you, click Apply Now and let’s start the conversation.

Learn More About Us

• Website: TSA Group
• Instagram: @tsa_group_
• LinkedIn: TSA Group Australia

Recruitment Note

We’ll never ask for financial details or payments at any stage. All communication will come from official TSA email addresses ending in @tsagroup.com.au.