Collections Officer

As a Collections Officer, you'll be responsible for managing a portfolio of accounts, engaging with customers to find practical solutions, and helping achieve positive outcomes for both the business and its customers.

Key responsibilities include

• Managing inbound and outbound customer contact across your portfolio
• Working collaboratively with customers to establish suitable payment solutions
• Handling challenging conversations with professionalism and empathy
• Investigating account issues and resolving disputes efficiently
• Maintaining accurate records and ensuring compliance requirements are met
• Proactively identifying risks and opportunities within your portfolio
• Contributing to a positive and supportive team environment

About You

We're looking for someone who thrives in a fast-paced environment and enjoys balancing customer service with achieving results.

You'll bring:

• Previous experience in collections, recoveries, or accounts receivable
• Strong communication and negotiation skills
• Confidence managing a variety of customer situations
• A customer-first approach with sound judgement
• High attention to detail and strong organisational skills
• A positive attitude and team-oriented mindset

What's in it for you

• Competitive salary package with bonus potential
• Permanent, full-time position with immediate start available
• Rotating shifts, Monday to Friday
• Convenient South Brisbane location without the CBD commute
• Supportive team culture and structured onboarding
• Ongoing training, development and career progression opportunities

For more information or a confidential discussion, please reach out to Hannah Hawkanson via email. ***email_hidden***