Founding Hotels & Hospitality Client Lead

You know hotels and tourism. Not just the basics. You speak the language, you understand the pressures, and you genuinely care about the industry you work in.

You are also genuinely strong on the digital side. You understand SEO, direct booking strategy, and how AI search is reshaping the way travellers find and choose hotels. You do not just nod along when it comes up in a client meeting. You can have a real, confident conversation about why it matters to their bottom line, and what they should be doing about it.

These two things together, deep hotel knowledge and real digital fluency, are exactly what this role requires. Both matter. Neither is optional.

You build real relationships. Not the just-touching-base kind. The kind where clients call you when something is going sideways, because they trust you to help them figure it out. You take the time to understand how their business actually works, what they are trying to achieve, and what is keeping them up at night.

You are patient, but you are not a doormat. You are excellent at bringing clients along on the journey: educating them, translating complex strategy into plain language, and making them feel genuinely in the loop.

You are the calm in the room. When things get complicated between a client and the delivery team, you keep relationships smooth, communication clear, and everyone focused on what matters.

You are commercially minded. You love tracking campaign performance, spotting what is not working, making the call to change it, and reporting real results back to your clients. Seeing them win is what drives you.

You are not scared of AI. You are excited by it. The shift happening in digital marketing, direct bookings, and AI-powered search is not noise to you. It is opportunity, and you want to be at the front of it.

And right now, you are ready for something that actually stretches you.

What This Role Is

OmniHyper works with hotels and hospitality groups to grow their direct revenue through digital strategy, search, and emerging AI technologies. We have built strong products, delivered real results, and we are growing fast.

What we do not yet have is a dedicated Client Lead. Someone who owns client relationships end-to-end, keeps them strong, and acts as the strategic bridge between what we build and what clients actually need.

This is that role, and it is a significant one.

With you in it, retention improves. Clients feel better informed, better cared for, and more invested in the work. The sales team gets to focus on selling. The business keeps growing. You will have a direct, visible impact on where OmniHyper goes next.

This is not a maintenance role. It is a building role.

You Will Thrive Here If You

• Know hotels and tourism well. You speak the language and understand what drives decisions in this industry
• Are genuinely strong on digital: SEO, direct booking strategy, AI search, and campaign performance are all comfortable territory for you
• Build lasting, genuine client relationships. People feel looked after with you in their corner
• Communicate with clarity: you can translate technical strategy into plain language without losing the nuance
• Are commercially sharp. You track performance, spot opportunities, and report ROI with confidence
• Want bespoke, challenging work. No two clients the same

What Is On The Table

Full-time role based in North Sydney (8:30 AM to 5 PM), with genuine WFH flexibility once you are settled in. Competitive salary, and we are open to a conversation about the right structure for the right person.

More importantly: this role matters. You will not be slotting into something already built. You will be shaping it.

Sound Like You?

No formal cover letter needed. Just reach out, introduce yourself, and let us have a conversation.

Michael MacDonald

Director

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