Manager Quality Assurance

About The Role

Join a high-impact leadership role at the forefront of rail safety and security. As the Manager, Quality Assurance within the Security Services Branch, you will lead a specialised team responsible for ensuring incident reporting, operational practices and governance frameworks meet rigorous standards.

This role is central to strengthening accountability, compliance and continuous improvement across security operations, while maintaining alignment with legislative requirements, internal policies and best practice. You will also oversee critical compliance areas, including the Body Worn Camera framework, ensuring its effective and appropriate use in frontline security environments.

Working closely with the Senior Management Team, you will provide strategic advice, high-level project support and operational oversight to enhance safety outcomes for passengers and customers across the rail network. You will take ownership of the Branch’s Use of Force policies, procedures and review framework, prepare detailed post-incident reports and evidence, and advise on appropriate actions arising from reviews.

With responsibility for leading quality management improvements, undertaking targeted research projects and representing the Branch in key stakeholder forums, this role offers an exceptional opportunity to influence operational excellence and contribute to a safe, secure and customer-focused transport system.

About You

To be successful in this role you will: -

• Proven experience in quality assurance and continuous improvement, ideally within a law enforcement, security or public safety environment, with strong exposure to use of force and critical incident reviews.
• Strong understanding of relevant legislation, policies and procedures, with the ability to interpret and apply them to guide operational and compliance outcomes.
• Demonstrated leadership capability, with the ability to motivate teams, influence outcomes and drive a culture of accountability and ongoing improvement.
• Excellent communication and stakeholder engagement skills, with the ability to build effective relationships, negotiate outcomes and develop clear, practical policies and procedures.
• Highly developed analytical and problem-solving skills, with experience leading complex reviews or projects and applying strategic thinking to deliver evidence-based recommendations and effective change initiatives.

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go now, while the numerous METRONET projects build toward meeting their needs in the future.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding.

Safety - We are committed to safety and protecting your future.

Respect - We value and respect our customers, suppliers and each other.

Recognition - We recognise each other for achievement, initiative and innovation.

Integrity - We are honest and ethical.

Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect.

• Government role with stability and opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym.
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round.

This is a permanent opportunity. Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen or have Permanent Residency status.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further information

• For further information about the role please contact Peter Armstrong, Transit Manager – Capability and Performance on (08)
• 882

For more information about the PTA, please visit www.pta.wa.gov.au.

How to Apply

Applicants must apply online, using the ‘Apply for this job’ button and this will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number Pool Ref 33301 in the web search box.

Closing Date: 5pm (WST) on Monday 22 June 2026.