Property Operations Manager - Family Office

The Organisation

A prominent Melbourne-based family office is seeking an experienced property operations/facilities professional to take ownership of their property portfolio. This is a privately held organisation with a long-term, relationship-first approach to everything they do. The team is small, trusted and deeply committed to maintaining the quality and integrity of the assets they steward.

The Opportunity

A hands-on role responsible for the operational and facilities management of a diverse property portfolio. Reporting to a senior member of the team, you will act as the operational custodian of the portfolio - ensuring every asset is maintained to an exceptional standard, compliance obligations are met, and the right contractors and service providers are engaged and managed effectively. This is not a leasing or transactional role. It is operations, maintenance and facilities - with a strong service ethos and genuine care for the assets you look after.

Key Responsibilities

• Oversee day-to-day maintenance planning and delivery across all properties
• Conduct regular inspections and respond promptly to issues as they arise
• Source, vet and manage a trusted network of contractors and service providers
• Ensure all properties meet statutory compliance obligations (pool safety, fire safety, building regulations)
• Maintain detailed records, service histories and compliance documentation
• Liaise with external property managers, body corporates and the broader advisory team
• Provide regular reporting on portfolio condition, maintenance activity and upcoming requirements

About You

You are an experienced facilities professional with a genuine pride in the assets you manage and a natural service orientation.

You will likely bring:

• A background in hospitality (hotels, serviced apartments), build-to-rent, strata, high-end residential facilities, retail property, or a similar environment that has a customer-service focus
• Proven experience managing contractors, maintenance programs and compliance across multiple sites
• Strong organisational skills with high attention to detail and follow-through
• The ability to work with discretion and professionalism in a private, high-trust environment

Why This Opportunity?

A rare long-term role that offers stability within a genuinely unique environment. You will have direct access to decision-makers and the satisfaction of managing premium assets that are genuinely valued - within a small, high-performing team built on trust and long-term relationships.

For a confidential discussion or to learn more about this opportunity, please click 'apply now' or contact Sam Di Natale from Capstone Recruitment directly on ***email_hidden***.

Please note — only shortlisted candidates will be contacted.