IT Desktop Support Engineer

Greetings,

We are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA regions

Currently, we are looking for an experienced Full-Time / Independent Contractor Engineer for the below requirement.

Onsite Location: Torbanlea QLD 4662 Australia

Mode: Full time Contract Position

Work Mode: Onsite

Experience Requirement: Mandatory 5+ years experience in EUC/Desktop Support

We are looking for an experienced L2 EUC / Desktop Support Engineer to provide technical support for end users, desktops, laptops, printers, AV devices, network connectivity, and enterprise applications. The ideal candidate should possess strong troubleshooting skills and experience in handling onsite and remote IT support activities.

Troubleshoot Windows 10/11 OS, hardware, and software issues

Install, configure, and support desktops, laptops, and peripherals

Provide onsite and remote end-user support

Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, and Excel

Handle Active Directory tasks such as password reset, account unlock, and group management

Troubleshoot LAN/Wi-Fi/VPN and basic network connectivity issues

Configure and support printers, scanners, webcams, headsets, and USB devices

Support AV/Meeting room devices including Microsoft Teams Rooms and conference systems

Manage incidents and service requests through ServiceNow/Jira/Remedy

Maintain proper ticket updates, documentation, and SLA compliance

Coordinate asset management and hardware replacement activities

Windows 10/11 support

Microsoft 365 & Teams support

Active Directory & Azure AD basics

SCCM / Intune knowledge

VPN and TCP/IP troubleshooting

Printer and peripheral support

Basic networking knowledge

BitLocker support

Remote support tools such as AnyDesk and TeamViewer

Experience in VIP user support

Knowledge of ITIL process

Strong communication and troubleshooting skills

If interested Please share your updated resume to ***email_hidden*** with Subject Line "L2 EUC/Desktop-QLD" and Any references is also highly appreciated