Customer Service Officer

Position: Customer Service Officer

Location: Tweed Heads & Runaway Bay Clinic

Employment Type: Casual/Part Time

Start Date: 1 July 2026

About the Role

Australian Audiology is seeking a motivated and customer-focused Customer Service Officer to provide exceptional front-of-house support across our Tweed heads and Runaway Bay clinics.

This is a multi-site position requiring regular travel between clinics. The successful candidate will play a key role in ensuring the smooth day-to-day operation of our clinics while delivering outstanding customer service to our clients.

Key Responsibilities

• Welcome and assist clients in a professional and friendly manner.
• Manage appointment bookings, confirmations, and rescheduling.
• Answer incoming phone calls and respond to customer enquiries.
• Process payments, invoices, and related administrative tasks.
• Maintain accurate client records and documentation.
• Support clinicians with administrative and operational requirements.
• Assist with hearing aid orders, stock management, and clinic supplies.
• Ensure reception and waiting areas are presented to a high standard.
• Work collaboratively with clinic teams across multiple locations.

Essential Requirements

• Previous customer service and/or administration experience.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Proficiency in Microsoft Office and general computer systems.
• Ability to work independently and adapt to different clinic environments.
• Must have access to a reliable vehicle.
• Must have valid working rights and eligibility to work in Australia
• Reliable, punctual, and professional presentation.

Desirable

• Previous experience in a healthcare, medical, allied health, or audiology environment.
• Experience using appointment booking or patient management systems.

What We Offer

• A supportive, friendly, and collaborative team culture.
• Variety in your workday through exposure to multiple clinic locations and teams.
• Ongoing training, coaching, and professional development opportunities.
• Career growth opportunities within a growing healthcare organization.

To apply, please submit your resume at ***email_hidden***

Applications close: 15 June 2026.

Commencement date: 1 July 2026.