Customer Service Representative

Customer Service Representaive / Office Administrator

Location: Botany, NSW

Salary: $75,000 - $85,000 + Super

The Opportunity

We are partnering with a well established and highly respected business operating within the industrial manufacturing industries. With more than 30 years of industry expertise and a strong reputation built on trust, integrity, and customer service, they are seeking an experienced Customer Service Representaitve to join their Sydney team.

This is an excellent opportunity for a customer focused professional who enjoys variety, thrives in a fast paced environment, and takes pride in delivering exceptional service.

You will join a collaborative and supportive team where your contribution will directly impact customer satisfaction and operational success.

The Role

Reporting to the Operations Manager, you will play a key role in supporting customer service operations across Australia and New Zealand. This position combines customer service, order processing, administration, logistics support, and internal stakeholder coordination.

You will be responsible for managing customer enquiries, processing orders, coordinating deliveries, maintaining system accuracy, and supporting a range of business functions to ensure a seamless customer experience.

This role would suit someone who enjoys being the central point of contact, has strong attention to detail, and can effectively manage multiple priorities.

Key Responsibilities

Processing customer purchase orders through SAP and internal systems

Managing customer enquiries via phone and email

Coordinating freight and customer delivery updates

Managing backorders and customer communications

Supporting production order administration and stock transfers

Preparing export documentation and supporting logistics activities

Providing proof of deliveries, packing lists, and customer documentation

Maintaining accurate customer and product information within SAP

Supporting sales, logistics, finance, and customer service teams

Assisting with office administration and general business support

Contributing to process improvements and system enhancement projects

About You

Previous experience in a Customer service, Sales support, Office administration, or Order processing role

Strong customer service skills with a genuine commitment to delivering exceptional service

Excellent organisational skills and ability to manage multiple tasks simultaneously

High attention to detail and accuracy

Strong written and verbal communication skills

Positive, proactive, and solutions-focused approach

Confident working across multiple internal departments

Intermediate to advanced Microsoft Excel skills

Experience using ERP systems, ideally SAP, highly regarded

Experience within FMCG, manufacturing, distribution, logistics, or industrial industries is advantageous

What's on Offer

Competitive salary package

Stable, long-term career opportunity

Supportive and collaborative team culture

Established and growing business with a strong market reputation

Varied role with exposure to multiple areas of the business

On-site parking

Professional development and growth opportunities

Immediate start available

If you are an organised and customer focused professional looking to join a respected industry leader, we would love to hear from you.

For a confidential discussion, please contact

Dalia Chamaa

02 9891 7404

***email_hidden***

www.elementsrecruitment.com.au

At our agency, we are committed to connecting people with the right opportunities and helping businesses grow through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.