Account Executive (SaaS Customer Experience)

AI Job Summary

• 2–4 years of sales experience in B2B SaaS, preferably Customer Experience (CX) or adjacent categories.
• Track record of meeting/exceeding quota in a new business or hunter-style role.
• Own outbound prospecting through negotiating and closing net new client contracts.

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Role Type

• On-site
• Permanent
• Full-time
• Associate

About the Role

We’re looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you’ll join a team with a raving fan customer base and strong product-market fit.

This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership.

What You’ll Do

Own the Full Sales Cycle: Outbound Prospecting Discovery Demo Value Prop Building Negotiating

• Closing
• Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
• Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
• Learn and apply the MEDDIC framework to qualify and advance sales opportunities
• Build tailored value propositions tied to measurable ROI and customer outcomes
• Deliver product demonstrations that connect capabilities to real customer challenges
• Engage with multiple stakeholders across buying committees
• Maintain accurate pipeline forecasting and strong deal hygiene in CRM
• Negotiate and close contracts while protecting pricing integrity
• Partner cross-functionally with marketing, product, and customer success to drive deal success

What “Great” Looks Like

• You are proactive about building pipeline — you don’t wait for opportunities to come to you
• You run discovery conversations that customers find genuinely insightful and valuable
• You can clearly communicate the economic impact and ROI of our solution
• You are developing a strong command of Decision Process, Decision Criteria, and Champion identification
• You maintain solid win rates through disciplined qualification
• You are building a track record of closing multi-stakeholder SaaS deals

Required Experience

• 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories
• Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role
• Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.
• Experience selling into SMB or Mid-Market organizations
• Solid outbound prospecting skills (cold calling, email, social selling)
• Ability to run a structured, outcome-focused discovery process
• Strong communication and storytelling capabilities
• Experience managing 1–3 month and 3–6 month B2B sales cycles

Core Competencies

• Pipeline generation and territory development
• Professional communication across organizational levels
• Business case and ROI articulation
• Objection handling and negotiation
• Deal strategy and stakeholder engagement
• CRM discipline and forecast accuracy

Why Join Us

• High-impact role with direct influence on company growth
• Strong product-market fit in a mission-critical category (Customer Experience)
• Performance-driven culture with strong earning potential
• Mentorship and development from elite Customer Experience sales leadership
• A collaborative environment that invests in your growth

Compensation

• Competitive base + uncapped commission
• Accelerators for overperformance
• Equity participation (where applicable)

If you’re a driven, coachable seller who is ready to grow your career in CX SaaS, we’d love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.

Company Overview

Resonate Solutions is a leading Australian provider of Voice of Customer (VoC) and Voice of Employee platforms coupled with CX consulting and data integrations – with a particular focus on helping local and global organisations implement and operationalise CX programs with high ROI.