Customer Solutions Consultant

• Customer Service
• Customer Solutions Consultant
• Truganina VIC
• Permanent Full Time

3/6/2026

• Monday to Friday hours - 7:30am to 3:36pm
• Retail, fuel and grocery discounts
• Exposure to a nationally recognised brand and market-leading equipment range

Adaptalift is one of Australia’s largest and fastest growing materials handling hire and sales companies. With over 40 years of heritage as a privately-owned, family-operated business, we employ over 600 people across Australia and New Zealand. Our team members enjoy making a difference for our customers as part of a dynamic, values-led business where safety is at the forefront of everything we do.

Adaptalift Group has recently been appointed as a major national dealer for JCB construction, agricultural and industrial equipment in Australia, combining our extensive national service network with JCB’s globally recognised product range to maximise machine uptime and deliver industry-leading support to customers across the country.

As part of the continued growth of our JCB division, we have an exciting opportunity for a JCB Customer Solutions Consultant to join our Product Support & Solutions team based in Truganina on a casual contract.

This is a proactive customer engagement role focused on identifying service opportunities, booking maintenance work and supporting our customers throughout the ownership lifecycle of their JCB equipment.

What You Will Be Doing Day-to-Day

• Conduct outbound calls to JCB customers regarding scheduled servicing, maintenance and repair requirements
• Identify service opportunities and convert customer conversations into confirmed service bookings
• Qualify customer requirements and accurately capture equipment and service information
• Raise service jobs and maintain accurate records within internal systems
• Liaise with internal service, scheduling and operations teams to ensure a seamless customer experience
• Follow up customer enquiries and support service-related campaigns
• Maintain accurate call notes and activity records
• Escalate urgent customer concerns and service requirements when required

What’s In It For You

• Casual opportunity with an immediate start
• Monday to Friday hours – 7:30am to 3:36pm
• Based at our Truganina office
• Exposure to a nationally recognised brand and market-leading equipment range
• Supportive and collaborative team environment
• Retail, fuel and grocery discounts
• Employee milestone celebrations, wellbeing initiatives and recognition programs

What We’re Looking For

• Previous experience in customer service, call centre, scheduling, administration or outbound sales roles
• Strong communication and relationship-building skills
• Confidence engaging with customers over the phone
• Excellent attention to detail and data entry accuracy
• Ability to manage competing priorities in a fast-paced environment
• Strong computer skills, including Microsoft Office Suite
• A proactive attitude with a genuine focus on customer service
• Experience within construction, equipment hire, automotive, industrial, agricultural or related industries will be highly regarded

Applications

If you're a confident communicator who enjoys building relationships, identifying opportunities and delivering exceptional customer service, we'd love to hear from you.

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APPLY NOW to submit your application and become part of the growing JCB team at Adaptalift Group.