Service Support Officer
Wellways
Full time opportunity until 6th July 2027 to join the Mental Health and Wellbeing Local
Create a welcoming and supportive environment for participants, carers, families, and team members
Manage day-to-day administration and coordination to ensure smooth service operations
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.
About the opportunity
This role has become available as a result of an internal career development opportunity within our team.
As our Service Support Officer, you'll play a key role in creating a safe and supportive environment for everyone who visits - whether it's participants, carers, families or service partners.
You'll be the friendly face as community members visit the service and the calm voice on the phone, helping people feel respected and at ease from the moment they reach out. You'll also support the day-to-day running of the service; keeping things organised and well-coordinated so that, together, the team are better equipped to focus on delivering person-centred care.
Please visit the Wellways Careers site to download a copy of the position description to see further details relating to this role.
About You
You're someone who leads with empathy, warmth and respect. Whether you're welcoming someone in person or helping over the phone, you know how to create a calm and respectful space - especially for people who may be reaching out during a vulnerable time.
You're organised, flexible, and confident managing a range of tasks while keeping people at the centre of your work. You work well both independently and as part of a team, and you're the kind of person who notices the small things that help others feel supported.
To be successful in this role, you rill bring:
Relevant qualifications or commensurate experience in an administration/data entry support role, ideally in a similar industry.
Experience in a participant focused or customer facing role
Ability to provide a warm, welcoming, and empathic experience for participants
Right to Work within Australia
Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake
NDIS Workers Orientation Module - 'Quality Safety and You' (free online course)
About the Mental Health and Wellbeing Local
Working together in Mildura, Wellways, Mildura Base Public Hospital, Mallee District Aboriginal Services, and Sunraysia Community Health Services are offering easier access to care and support closer to home for people aged 26 years and over who are experiencing mental health concerns - including people with co-occurring alcohol and drug support and care needs and their family, carers, and supporters.
What we will offer you…
A purpose driven culture where people can thrive, everyone is respected, and differences are valued
An equitable, diverse, and socially inclusive work environment
Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2,650 per annum
Receive 17.5% leave loading every time you take annual leave
Paid parental leave after 12 months of ongoing employment
Access for you and your family to our Employee Assistance Program
For a confidential discussion about this opportunity, we encourage you to contact Mariah Dobricic, Team Leader, Building Community Capacity on 0493 832 764 or via ***email_hidden***
Applications close 18th June 2026
Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.
