Membership & Subscription Manager

Urban List is entering an exciting new chapter. We're creating new ways for culture seekers to connect more deeply with the places, experiences and communities they love and we're looking for a Membership & Subscriptions Manager to help bring that vision to life.

This is a rare opportunity to build and grow a membership program from the ground up while helping shape new products for venues and businesses that sit alongside it.

Working across Editorial, Commercial, Product and Technology, you'll own everything from the member proposition and partner experience through to the operational systems that keep it all running smoothly.

Part curator, part operator, part relationship-builder, you'll help create experiences, offers and partnerships that feel unmistakably Urban List while building the foundations for long-term growth.

If you love culture, partnerships, customer experience and turning big ideas into scalable programs, we'd love to hear from you.

The Gig

You'll play a key role in building experiences, partnerships and products that create meaningful value for both our audiences and our business.

Membership Program & Experience

• Own and evolve Urban List's membership program, helping shape the proposition, perks and overall member experience.
• Curate offers, experiences, competitions and benefits that feel genuinely valuable and uniquely Urban List.

Partnerships & Growth

• Identify, secure and manage partners that enhance the member experience and strengthen the program's value.
• Work closely with Commercial teams to create mutually beneficial opportunities that drive growth and engagement.

Operations & Platform Management

• Build and optimise the systems, workflows and processes that support membership and subscription products as they scale.
• Oversee key operational moments including onboarding, renewals, fulfilment, member support and quality assurance.

Venue & Business Success

• Support venues and businesses using Urban List products, helping them maximise value and maintain high-quality listings and experiences.
• Champion platform adoption and identify opportunities to improve the experience for both partners and users.

Performance & Optimisation

• Monitor program performance, member engagement and commercial outcomes, turning insights into action.
• Partner with Product, Technology and Audience teams to continuously improve the member and partner experience.

Your Experience & Capabilities

You'll likely bring:

• Experience in membership, subscriptions, loyalty, partnerships, customer success, account management or related disciplines.
• A track record of building relationships and creating experiences that deliver value for customers, members or partners.
• Strong operational skills, with the ability to build scalable processes and manage multiple moving parts.
• Commercial confidence and an understanding of how growth, retention and customer value work together.
• Experience working with subscription, CRM or customer-facing platforms and systems.
• Strong communication skills and the ability to collaborate effectively across multiple teams.
• An entrepreneurial mindset, with the ability to take ownership and turn ideas into reality.

Bonus points if you've worked in media, hospitality, experiences, marketplaces, membership organisations or loyalty programs.

What Sets You Apart

• You have great taste and a genuine passion for culture, hospitality, events and experiences.
• You're equally excited by creating memorable member experiences and building the operational systems that support them.
• You love turning ideas into reality and thrive when given ownership.
• You're commercially minded and know how to balance customer value with business outcomes.
• You're a natural relationship-builder who enjoys creating win-win partnerships.
• You're curious, adaptable and energised by building something new.
• You're excited by emerging technology, including AI, and actively look for smarter ways of working.
• You take ownership, move with purpose and thrive in fast-moving environments.

Application process

To apply, please send your resume and a brief cover letter to ***email_hidden***.

In your cover letter, we'd love to hear:

• What about this role excites you?
• What do you think are the three most important things to get right in the first year of launching a membership program?
• What's a membership or loyalty program (consumer or B2B) that you admire? What makes it work and what would you do differently?

We're not looking for pages of detail or a polished presentation deck. We're simply interested in how you think, how you approach customer value and experiences, and what excites you about building something new.

Due to the expected level of interest in this role, only applications submitted via the process above will be considered.

Applications will close, 19 June 2026 if not filled prior.

NB: We are accepting applications from Sydney, Melbourne and Brisbane.

About U:L

Urban List is your friend with cred. The one you trust for the real, insider intel on the places and faces truly making culture tick. We’re here to share the good stuff—tried and tested— so you feel confident in your choices, turning scrolling into stepping out without a second guess.

We go beyond recommendations — real voices, real stories and real experiences pulling you closer to community. For us, the good life isn’t about chasing exclusivity or trends; it’s about finding the moments that matter, being in good company, surrounded by the people and places that make life full.

We’re #1 for culture seekers who live like it matters — the curious souls with wide-open minds who don’t just pass through but dive in, contributing to the world around them and shaping the culture we want to see.

What’s it like to work here?

Let’s just say the vibes are strong. You’ll join a team who back each other, love what we do and show up with purpose.

• Growth with Purpose – scale your career with a values-led brand shaping culture
• Creative Freedom – join a team where ideas fly and innovation thrives
• Work Flex Your Way – our hybrid work setup supports your flow, focus and wellbeing
• Flexi Public Holidays – bank the ones that don’t fit your vibe or calendar
• Creative Spaces – beautifully designed, collab-friendly offices in every city
• Connection Beyond Borders – work with a crew talented humans across AU, NZ & SG
• Learning & Development – Grow your skills, fuel your passions and lay the foundations for your future career — starting with where you shine today.
• Share the Mic – bring your voice, face or story to the spotlight through our content
• Dog-Friendly Offices – yes, you can bring your four-legged sidekick to work
• Street Cred – working at Urban List never hurt nobody — trust us