Claims Resolution Specialist (RACQ Insurance)

From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.

Join our high-performing team, where you’ll play a key role in delivering fair and transparent outcomes for customers. In this role, you’ll manage complex and escalated insurance claim complaints, working closely with customers, third parties, and internal teams to resolve disputes efficiently and professionally.

Acting as a trusted advisor, you’ll ensure feedback drives continuous improvement across the business.

This is a full-time position with a fun and collaborative team based in Meanjin (Brisbane – Eight Mile Plains).

What You'll Do

• Investigate and resolve complex and escalated insurance claim complaints
• Manage a portfolio of disputed claims with fairness and transparency
• Collaborate with members, third parties, and internal teams to achieve timely resolutions
• Provide expert guidance and act as a key liaison between stakeholders
• Ensure member feedback informs process improvements across the business
• Maintain compliance with regulatory and organisational standards

What You'll Bring

• Experience in insurance, complaints resolution, or complex claims management
• Strong communication, negotiation, and conflict resolution skills
• High level of empathy and commitment to delivering fair outcomes
• Ability to analyse complex information and make sound decisions
• Confidence in managing competing priorities and engaging stakeholders at all levels

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Friday 19 June 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees