Lead Intelligence Analyst

Lead Intelligence Analyst

Branch & Division: Strategy, Policy & Delivery/ Regulatory Intelligence, Data & Insights

Location: Parramatta/Hybrid

Employment type: Temporary to November 2026

Grade: Clerk Grade 9/10

Do you want to make a difference to the NSW community?

NSW Fair Trading is looking for a Lead Intelligence Analyst to join our Intelligence unit within Regulatory Intelligence, Data & Insights Division of NSW Fair Trading.

Be Part of the Future of Fair Trading

NSW Fair Trading is looking for driven and passionate people who want to make a difference for people living in strata, retirement villages and residential land lease communities.

At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping "the new way" - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you're someone who

• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes
• Wants to be part of an organisation that's transforming how regulation works

…then there's a place for you in our future.

Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value.

About the team

The Intelligence unit is a highly motivated and specialist team that produces complex and sensitive intelligence products to identify high risk regulatory and criminal activities. As part of NSW Fair Trading, we support investigations, prosecutions, and proactive operations to ensure that the NSW public, businesses, and communities are protected.

The role includes hybrid working arrangements, with a requirement to attend in office once per week at Parramatta and on an as-needed basis.

Your day-to-day

• Lead and deliver complex intelligence and analytics projects to identify high‑risk consumer, business, and compliance activities.
• Produce timely, accurate, and outcome focused intelligence products that support operational and strategic decision‑ makin
• Coach and mentor team members to build capability and support the creation of innovative intelligence solutions.
• Analyse and interpret information using structured, logical, and evidence based‑ methods to generate actionable insights.
• Build and maintain strong partnerships with regulatory and law enforcement‑ agencies, as well as internal stakeholders.
• Provide expert advice to senior leaders on emerging state and national issues that may impact consumer confidence in NSW.
• Contribute to the ongoing improvement of intelligence products to ensure they remain timely, relevant to stakeholders‑, and aligned with organisational goals.

To be successful in this role you will demonstrate:

• Sound written, verbal and interpersonal skills with a capacity for active listening, and respectful communication.
• Achieve results through the efficient use of resources and display a commitment to high quality intelligence products.
• Sound ability to manage own time and workload. Be adaptable and display the ability to shift attention to changing priorities.
• Show drive and motivation, an ability to self-reflect and a commitment to learning.
• Understanding of critical thinking techniques and operate within legislative requirements.
• Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.

Essential requirements

It is a requirement of this role to obtain and hold baseline security clearance. For this purpose you must be an Australian Citizen.

Satisfactory criminal record check.

What we need from you

To apply, submit an up-to-date resume (5 pages maximum) and cover letter (2 pages maximum) highlighting your experience and why you are perfect for this role.

Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Francis via ***email_hidden***.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date:Friday 19th June, 2026 (at 9:59am)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ***email_hidden*** or 02 9494 8351.

For more information, please visit

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