Laundry Team Leader

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Laundry Team Leader directs and supervises team members on all operations in the department. This role reports necessary machine repairs, supplies used or required, variations in water temperature, maintains schedules and trains new team members in line with Hilton and the hotel policies and procedures.

Responsibilities

As the Laundry Team Leader, you will be responsible for performing the following tasks to the highest standards:

• Responsible for the operation of the laundry department during your shift.
• Inspect entire area on productive methods and procedures used.
• Assist guests with urgent laundry requests.
• Ensure that all guests’ items are treated carefully to minimize any damages.
• Thorough and up-to-date knowledge on operating all equipment for laundry operations.
• Apply for laundry goods and ensure chemicals, etc. are used properly, and in correct quantities, to avoid accidents and to keep costs low and quality high.
• Maintain quality control for in-house linen and uniforms.
• Report promptly faulty equipment to the Laundry Manager and / or Engineering department.
• Confer with assistants and supervisors on production and personnel problems.
• Train team members according to established procedures, disseminate information and assignments, conduct training meetings to discuss problems and future plans.
• Establish records for production standards and training techniques.
• Carry out any other reasonable duties and responsibilities as assigned.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Monitor linen quality, inventory, stain percentage, damaged linen and production reports to ensure reordering, rewashing and repairs in a timely manner
• Record productivity through, but not limited to, hourly production pieces per operator hour
• Perform all stages of linen processing including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading, ironing, folding, storing and delivering and cleaning laundry equipment and the laundry area, as needed

Qualifications

As the Laundry Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• At least 2 years of experience in a commercial laundry environment.
• Strong skills in Microsoft Office, particularly Outlook, Word and Excel, are essential.
• Good communication, organizational and coordination skills.
• Strong team player.
• Able to maintain excellent relations with team members.
• Able to work under physical pressure.
• Knowledgeable of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing and laundry machine operation.