Senior Systems & Operations Analyst, APS6, Digital ID

• Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
• Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
• Do you want to contribute to a critical component of Australia’s digital transformation as part of a high-impact team delivering secure and effective Digital ID solutions?

Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.

We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.

Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.

What you will do as the Senior Systems Analyst

As a Senior Systems Analyst in the Architecture & Cyber Security team, you will play a key role in translating business needs into system requirements and solution designs that align with our target state architecture. Reporting to the Architecture Lead, you will work across multiple domains to ensure that business objectives are accurately captured, validated, and implemented in a way that supports both operational needs and strategic goals. This position offers an excellent opportunity to leverage your analytical skills, technical knowledge, and problem-solving ability to support the delivery of secure, scalable, and effective solutions.

Key Responsibilities

• Work collaboratively with stakeholders to elicit, document, and analyse requirements, ensuring they align with business objectives and can be clearly translated into system specifications and acceptance criteria.
• Contribute to the design of solutions by analysing business processes, user stories, and requirements, ensuring alignment with the target state architecture and program objectives.
• Develop and maintain high-quality system documentation, including requirements, specifications, and process models, to ensure clarity and traceability across the delivery lifecycle.
• Collaborate with cross-functional teams including architects, developers, business analysts, and cyber security specialists to ensure effective communication and shared understanding of requirements and solutions.
• Support agile delivery teams by ensuring requirements and design decisions are clearly communicated, understood, and adhered to throughout development.

What You Will Do As The Senior Operations Analyst

As Senior Operations Analyst in the Data, Delivery & Operations team you will be responsible for maintaining operational efficiency and providing effective support for the Digital ID technology solution after deployment. In this role, you will play a critical role in maintaining a reliable IT support model, ensuring that users receive timely assistance, technical issues are resolved efficiently, and the overall system operates smoothly.

Key Responsiblities

• Manage and action incoming service requests, ensuring completion within agreed timeframes and in accordance with established procedures.
• Provide technical support to end-users, addressing issues related to system access or functionality.
• Monitor and respond to incidents, identifying root causes and implementing solutions. This will include coordination with development and infrastructure teams to resolve complex technical issues.
• Effectively analyse and triage technology issues in a timely manner, ensuring clear communication channels throughout the incident process.
• Contribute to continuous improvement initiatives within the IT support model, proposing and implementing changes to streamline support processes.

About You

In order to succeed in the role, you will have:

• Relevant skills and demonstrated experience relating to the key responsibilities of this position.
• Strong written communication skills, with experience in documenting technical processes, systems, and requirements clearly and accurately.
• Familiarity with Microsoft Azure cloud capabilities and Microsoft Dynamics 365
• Ability to adapt to changing technologies and evolving business needs and demonstrate a willingness to continuously learn and improve skills.

The Following Job Specific Criteria Are Also Highly Desirable

• Ability to obtain and maintain a minimum Baseline Security Clearance with AGSVA.
• Relevant tertiary qualifications are highly regarded.
• Relevant industry certifications, such as PRINCE2, TOGAF, ITIL, Microsoft Azure certifications, BPMN 2.0, or Lean Six Sigma, are desirable.

To find out more about us and the role, please read the Candidate Kit.

How To Apply

You will be asked to respond to the statement of claims of no more than 800 words and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum).

Salary: $102,947 - $115,384 (plus 15.4% superannuation)

Contact Officer: Rob Parsons, (07) 4729 2622

Applications Close: 11:00pm (AEST), Sunday 21 June 2026