Customer Support Representative

Join our high-performing team

Work for an Australian HRD Employer of Choice winner for 10 years in a row

Flexible working

Join one of Australia’s leading IT services companies and help deliver outstanding licensing support to government and enterprise customers.

What You’ll Do

• Support the Licensing team by managing customer queries and administrative sales functions
• Respond to inbound communications and assist with quoting, order management and issue resolution
• Liaise with internal Account Managers and external partners to ensure smooth service delivery
• Contribute to sales productivity by identifying upsell opportunities and leveraging vendor promotions
• Maintain accurate data and prepare customer transaction reports
• Build trust-based relationships with customers, vendors, and internal stakeholders

What You’ll Bring

• Experience in a customer service, sales support, or licensing role within the IT industry
• Strong communication skills and a proactive, service-oriented mindset
• Ability to negotiate and resolve issues effectively
• Attention to detail and comfort working with data and systems
• A team-focused approach and ability to work in a dynamic environment
• Some knowledge of IT licensing programs and partner tools is highly desirable

Essential Requirements

• Australian Citizenship (required due to client security and contractual obligations)
• Ability to obtain and maintain a National Police Certificate
• Tertiary qualifications desirable but not mandatory

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in FY24. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD’s Employer of Choice for 10 years straight, Data#3’s culture is built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART).