Senior Claims Advisor
Marsh Risk
We are seeking a talented individual to join our Financial Lines Claims team at Marsh. This role will be based in Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.
Senior Claims Advisor
In this role, you will manage Professional Indemnity claims for clients in the construction and built environment sectors, including surveyors, building certifiers and architects. You will provide trusted advice, support effective claim resolution and work closely with clients, brokers, legal partners and technical experts. You will join a specialist team focused on delivering high-quality claims outcomes and responsive service in a complex and evolving risk environment.
We will count on you to
- Manage Professional Indemnity claims from notification through to resolution, providing practical advice and support throughout the claims process
- Assess claim information, technical reports and supporting documentation to identify key issues and develop effective resolution strategies
- Work closely with clients, brokers, legal teams and industry specialists to progress claims efficiently and in line with relevant standards and regulatory requirements
- Share subject matter expertise through client and industry engagement, including presentations at relevant seminars and events
- Keep up to date with developments in regulation, industry practice and emerging risks affecting Professional Indemnity claims in the construction and built environment sectors
What you need to have
- Demonstrated experience managing Professional Indemnity claims, ideally involving surveyors, building certifiers, architects or other construction-related professions
- Ability to interpret technical reports, claim documentation and construction-related information relevant to claim assessment and resolution
- Well-developed communication and stakeholder management skills, with the ability to manage complex matters and build trusted working relationships
- A law degree, or equivalent relevant experience, with admission to legal practice welcomed where applicable
What makes you stand out
- Experience working directly with surveyors, building certifiers, architects or other construction professionals on Professional Indemnity claims
- Knowledge of construction law, building codes and certification processes
- Analytical approach to claim management, including identifying risks, issues and opportunities to support improved outcomes
Why join our team
- We help you be your best through professional development opportunities, interesting work and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
About Marsh
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.