Customer Solutions Representative

Join our team as an inbound Customer Solutions Representative and experience the satisfaction of helping our customers and delivering exceptional service.

We are looking for people who care about our customers as much as we do. We have multiple Customer Solutions Representative roles available with a start date of 10th August in our Melbourne Docklands Head Office.

You will talk with customers over the phone, assessing account and billing queries and changes, customer complaints, selling to existing and new customers and taking payments.

You will be joining a team of highly driven, fun, and engaged group of contact centre agents who live our values day in and day out and work together to achieve team targets and KPI's.

About the role

• A competitive salary of $71,635.00 + 12% Super + a range of discounts & benefits ( TFR $80,231.20 )
• Opportunity to earn $500-1500 quarterly bonuses.
• A Permanent full-time role working 37.5 hours per week
• Hybrid work arrangements including work-from-home options after your 6-month probation on shifts after 11 AM
• Paid, onsite training
• Working hours will be on a rotational basis between 8.00 am – 7.00 pm Monday to Friday
• Regular theme days, lunches, morning teas, awards nights and more!
• Inclusive & diverse culture with a large focus on physical & mental health
• Diversity networks including LGBTQI+, First Nations, women in leadership, AGL ability network & more
• Multiple progression routes within the business

We are looking for people who have

• Resilience, empathy and take care in every interaction with your customers and colleagues.
• Passionate about customer service and motivated to achieve the best outcome
• A problem solver that gets a thrill out of identifying the root cause and resolving it.
• Eager to learn and apply it effectively when dealing with our customers.
• A great active listener with excellent communication skills - Both written and verbal.
• A team player that is a key contributor to your team's overall success.
• Confident in learning new technologies and systems and navigate computer systems efficiently and accurately.

At AGL, we offer a wide range of benefits including:

• Staff discounts: Discounted energy, telco and solar plans: Available for employees, family and friends.
• Parental Leave: 20 weeks paid leave for the primary carer plus employer-paid superannuation on unpaid leave.
• Wellbeing Programs: Partnerships with Medibank and Fitness Passport and on-site health appointments (massage, skin checks etc.).
• Career Growth, through learning and development programs, leadership programs and through on the job learning.
• A positive work environment where we support each other
• Daily touch points with your team leader as well as one on one time each month to talk about career development, opportunities, and overall progress.
• Onsite and offsite engagement activities including fully catered Friends and Family days and theme days.

Note: You must have unlimited, full working rights in Australia to Apply

*Benefits may change over time and vary based on role type and location.

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