Customer Service Officer

Customer Service Representative

Toowoomba, QLD | Full-Time Permanent Opportunity | Monday-Friday

Be the voice of a trusted Australian brand. Build relationships. Deliver exceptional service. Make an impact every day.

PERSOL is proud to be partnering with one of Australia's most recognised and respected building products manufacturers to recruit a passionate and customer-focused Customer Service Representative for their Toowoomba team.

This is far more than a traditional customer service role. As the first point of contact for customers, builders, contractors and internal stakeholders, you will play a critical role in creating positive customer experiences while supporting the delivery of iconic products that help shape Australian homes and communities.

If you thrive in a fast-paced environment, enjoy building relationships, love problem-solving and take pride in delivering outstanding service, this could be the perfect next step in your career.

About the Role

Reporting to the Customer Service Manager, you will become a key member of a collaborative and supportive team, responsible for managing customer enquiries, processing orders and supporting sales activities across a diverse portfolio of premium building products.

This is a highly varied role where no two days are the same. You'll work closely with customers, sales representatives and internal departments to ensure a seamless customer experience from enquiry through to delivery.

Key Responsibilities

Deliver exceptional customer service to both internal and external stakeholders.

Manage inbound phone and email enquiries in a professional and timely manner.

Process customer orders, credits, returns and pricing enquiries accurately.

Support the sales team with administrative and customer service activities.

Build strong relationships with customers and act as a trusted first point of contact.

Maintain a thorough understanding of products, services and business processes.

Assist customers with product information and order-related enquiries.

Ensure customer records and order information are maintained accurately.

Contribute to a positive team culture and high-performing work environment.

Maintain a safe, organised and professional office environment.

What We're Looking For

We're seeking someone who genuinely enjoys helping people and takes pride in delivering an outstanding customer experience.

Previous experience in customer service, administration, sales support or a similar role.

Strong communication skills with the ability to build rapport quickly.

Excellent organisational and time management skills.

High attention to detail and accuracy.

The ability to manage multiple priorities in a busy environment.

Strong computer skills, including Microsoft Office.

A proactive, positive and solutions-focused attitude.

Experience within the building, construction or manufacturing industry will be highly regarded.

Relevant tertiary qualifications are advantageous but not essential.

Why Join?

This is an excellent opportunity to join a stable, well-established organisation with a strong reputation for quality, innovation and customer service.

You'll enjoy:

Full-time permanent employment.

Monday to Friday work schedule.

Supportive and collaborative team culture.

Career development and internal progression opportunities.

Exposure to a respected industry-leading brand.

A varied and rewarding role where your contribution truly makes a difference.

Ready to Apply?

If you're passionate about customer service and looking to join a business where you can grow your career while making a genuine impact, we'd love to hear from you.

Apply now or contact Tracey Purcell at PERSOL for a confidential discussion regarding this opportunity.

Applications will be reviewed as they are received, so don't delay in submitting your application.

Desired Skills and Experience

Skills & Experience Required

Previous customer service, administration or sales support experience

Strong verbal and written communication skills

Excellent time management and organisational abilities

High attention to detail and accuracy

Proficiency in Microsoft Office Suite

Ability to multitask and manage competing priorities

Strong problem-solving and relationship-building skills

Building or construction industry experience highly regarded

Positive, proactive and customer-focused attitude

Relevant tertiary qualification (desirable)