Administration Officer

Administration Officer | Lifeline Crisis Support | Townsville

• Employment Term: Permanent Part-Time (5 day fortnight)

• Location: Townsville

• Remuneration: $44.58 + Super + NFP salary packaging of up to $15,900 & $2,650 for meals & entertainment

Make a meaningful difference with UnitingCare Queensland

At UnitingCare, we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our Family and Disability Services team work passionately across Queensland to make a meaningful difference in people’s lives.

As an Administration Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together.

Your part in our UnitingCare team

The Administration Officer contributes to the effective operation of the Lifeline Centre by delivering high-quality administrative and financial support to ensure the smooth delivery of crisis support services. This role supports the Service Leader and broader team across a wide range of business functions, ensuring efficient and professional service delivery.

Working within a dynamic environment, you will play a key role in maintaining effective systems, supporting training coordination and providing operational support to ensure the centre functions efficiently.

In addition, you will:

• Provide high-level administrative support to the Lifeline Centre and Service Leader

• Coordinate meetings, appointments, travel and events

• Support Crisis Support Worker training coordination

• Manage records, databases and documentation systems

• Undertake financial and HR administration tasks, including accounts payable and timekeeping systems

• Prepare reports, correspondence and presentations using Microsoft Office

• Liaise with external providers and internal stakeholders (IT, facilities, suppliers)

• Support operational areas including HR, WHS, fleet and digital systems

• Maintain effective administrative processes and a welcoming, professional environment

What makes a difference for us?

• Certificate or Diploma in Business Administration (or similar) and/or relevant experience in a similar role

• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook)

• Experience working across multiple business systems

• Strong organisational skills with the ability to manage competing priorities

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively in a team environment

• Current Driver’s Licence

• Positive Blue Card

• Willingness to undergo a Criminal History Check

• Previous experience in health, community services or not-for-profit sector (desirable)

Why join us?

• Make a genuine impact supporting crisis support services in your community

• Work within a values-driven organisation focused on compassion, respect and teamwork

• Access generous salary packaging benefits

• Join a supportive and collaborative team environment

• Opportunities for growth, learning and development

Applications will be reviewed as they are received and may close early if the right candidate is identified.

What makes a difference for you?

• Flexible work arrangements to support work-life balance

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities to challenge yourself, grow and make a meaningful difference

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.