NBC Coach

Req ID

116264

Department

National Business Centre

Division

Business & Private Bank

Location

Docklands

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The National Business Centre (NBC) supports a large number of bankers transitioning into new roles or building critical business banking capability.

As an NBC Coach, you will play a key role in developing banker capability through our structured NBC Onboarding course, targeted 1:1 coaching plans, and ongoing skill development through skill builder delivery. You will work closely with Team Leaders and Area Managers to deliver focused coaching plans utilising coaching frameworks and embed consistent, high-quality learning experiences across all stages of the banker journey.

Your impact will be seen in professional stronger banker performance, improved customer outcomes, and the successful transition of new-to-role bankers into confident, capable Business Banking professionals.

NBC Coach – National Business Centre

Location: Docklands VIC 3008

Role Type: Permanent, Full Time (40 hours/week) What will your day look like?

As an NBC Coach, you will

Develop capability in new-to-role bankers (0–6 months) , ensuring a strong foundation for success

Facilitate onboarding programs , delivering structured learning to new-to-role bankers to build foundational capability and confidence

Lead weekly skill builder sessions , reinforcing core capabilities and uplifting performance across the cohort

Deliver structured coaching and training across products, customer conversations, and engagement techniques

Coach live and recorded customer interactions , driving strong conversation quality and consistent customer experiences

Strengthen product and process knowledge to support quality, compliant outcomes

Enable effective use of key tools (e.g. CRM, CAP, Know How, Commercial Leads, WIP/Pipe management)

Build understanding of end-to-end processes to support successful product fulfilment

Embed best-practice coaching frameworks and drive consistency across the NBC

Prepare bankers for successful customer interactions , ensuring awareness of support resources

What will you bring?

To succeed in this role, you will bring:

Facilitation skills: Strong ability to deliver engaging onboarding programs and group learning sessions

Coaching expertise: Proven ability to uplift capability through structured coaching and feedback

Customer focus: Ability to identify customer needs and guide bankers to deliver tailored solutions

Execution mindset: Ability to support end-to-end processes and deliver consistent outcomes

Relationship management: Strong stakeholder engagement and influencing capability

Financial acumen: Understanding of financial concepts, including financial statements, and lending principles

Stakeholder management: Ability to align and influence across multiple teams

Influencing skills: Ability to drive behavioural change and commitment

Systems knowledge: Experience with systems such as CRM, BBD, GoBiz, KnowHow Assist, and core Business Systems

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can

Job Posting End Date

, 11.59pm, (Melbourne Australia)