Contact Centre Agent

I-MED Radiology Network

Your role will be a combination of handling a high-volume of inbound calls and supporting with online appointments, ensuring patients have a smooth and positive bookings experience for their diagnostic procedures.

You will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM.

What will you be doing

Be the first point of contact for patient interaction
Providing excellent customer service and patient care
Managing appointments to maximise customer service and clinic efficiency
Developing and maintaining strong working relationships with patients, referrers, staff and managers

Life at I-MED Radiology

Competitive remuneration corresponding with experience

Comprehensive paid induction training and ongoing development

Opportunity for career growth and professional progression

To be part of a fun and dedicated team that celebrates wins and successes

Commitment to your health and well-being, including access to employee assistance program

Key selection criteria

Previous customer service experience (highly desirable)
Ability to multitask while using multiple computer systems
Demonstrated initiative and willingness to learn
Excellent interpersonal and communication skills
Ability to work autonomously and in a team environment

Diversity and Inclusion

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

If this role stands out to you but you don't feel like you ‘tick all the boxes', we strongly encourage you to apply nonetheless, as you may just bring something to I-MED that we are looking for.

Next Steps...

If you are interested in the opportunity, submit your updated CV – Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.