Senior Business Analyst - Workforce Planning

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

We have an exciting opportunity for a Senior Business Analyst – Workforce Planning to join Crown’s newly created Centre of Excellence. This role plays a key part in shaping the future state of workforce planning, scheduling and day of operations processes, ensuring they are scalable, standardised, compliant and future ready ensuring they are scalable, standardised, compliant and future ready

The Senior Business Analyst will analyse and document current processes, identify inefficiencies, document requirements, and support the delivery of transformation initiatives across Workforce Planning. Working closely with business stakeholders and delivery teams, this role ensures that solutions are well designed, practical, and clearly aligned to business outcomes.

You will be responsible for:

• Leading business analysis activities across end to end transformation initiatives, including current state assessment, requirements gathering, process mapping and future state design.

• Driving process improvement and simplification, identifying gaps, inefficiencies and improvement opportunities across workforce planning, scheduling, day of operations and payroll/T&A workflows.

• Engaging and facilitating structured workshops with business stakeholders to validate assumptions, refine requirements, and ensure shared understanding of outcomes and priorities.

• Supporting delivery and change enablement, assisting digital squads, writing clear user stories and acceptance criteria, and helping ensure solutions are adopted and embedded.

• Producing and maintaining high quality documentation, including process maps, decision logs, Jira boards, Confluence spaces and artefacts that support governance and repeatable ways of working.

About You

You are an analytical, collaborative and outcome focused Business Analyst who enjoys solving complex problems and bringing clarity to transformation work. You excel at breaking down processes, facilitating stakeholder discussions, and producing clear documentation that helps teams move from analysis to execution.

You bring a blend of curiosity, structure and adaptability, with the ability to work across a diverse range of stakeholders and adjust your approach for both Agile and Waterfall delivery environments. You value simplicity, practical outcomes and building better end to end processes.

You will also bring:

• Strong grounding in business analysis, process mapping , process engineering or process optimisation within complex environments.

• High proficiency in analytics tools such as SQL, Python/R, BI platforms, Alteryx, Tableu and workforce management systems.

• Experience working in a unionised workforce planning environment with strong depth of experience in navigating Enterprise Agreements and Labour Laws

• Exposure to workforce planning systems/processes, payroll, time & attendance, or enterprise systems.

• Experience supporting transformation or large scale change initiatives.

• Strong capability in stakeholder engagement, facilitation and communication across multiple business functions.

• Qualifications in business, analytics or technology (or equivalent practical experience), with relevant BA or Lean/Six Sigma certifications highly regarded. Experience or exposure to workforce planning systems is highly desirable

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.