Retail Assistant

Love Retail? Join Our Team

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role

At The Townsville Store pick up travel must-haves, local souvenirs, and in-flight snacks all in one place. The Townsville Store offers a handy selection of convenience items, drinks, magazines, and gift ideas – perfect for a quick shop before boarding.

We’re looking for Casual Retail Assistants to join our team at Townsville Airport. If you love customer service, fast-paced environments, and making shopping fun, this is your chance to shine!

• Store operates 4:45am-10:00pm
• Flexible availability across the 7 days AM/PM highly regarded!

What You’ll Do

Deliver outstanding customer service & expert product recommendations

Stay ahead of trends with ongoing professional training

Keep the store looking vibrant & well-stocked

Process transactions smoothly & efficiently

Assist customers with queries in a friendly, professional manner

What We’re Looking For

Passion for customer service & sales

Confident communicator with a positive attitude

Well-groomed & professionally presented

Retail experience? Great! But not essential—we’ll train you!

Flexible availability (early mornings, nights, weekends & holidays)

Valid working rights & ability to obtain an Aviation Security ID Card

Perks & Benefits

Parking – Based on location we offer free/subsidised airport parking for our employees

Dynamic Airport Environment – Work where no two days are the same

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Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages

Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network

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Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements

Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus

• ️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day

Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

APPLY NOW and let’s make travel retail magic together!