Customer Service Officer

Date: 4 Jun 2026

Location: Mascot, NSW, AU, 2020

Company: Winc Australia

We're Not Hiring Yet. But We Want to Meet You Now - Customer Experience Agents - Expression of Interest

At Winc, great customer experiences don't happen by accident, they're built by great people. We're getting ahead of the curve by building a talent pool of exceptional Customer Experience Agents ahead of upcoming permanent opportunities.

There's no vacancy today, but when a role opens, and they do regularly, we want to already know you.

ROLE PURPOSE

Winc is one of Australia's leading workplace solutions companies, trusted by over 100,000 workplaces to deliver essentials their teams need to work, from office supplies and technology to safety, furniture, and print.

Our Customer Experience team is the beating heart of the business, and our world-class NPS (70%+) score reflects the quality, care, and professionalism of our people.

As part of the team, you’ll support customers and internal stakeholders across phone, live chat, and email, helping deliver effortless customer experiences every day.

This is a Monday to Friday, office-based role with a hybrid working arrangement, including one work-from-home day per week, as well as public holidays aligned to your respective state. No weekend shifts or late nights.

KEY ACCOUNTABILITIES

Day to day, that means:

• Handling inbound enquiries across phone, live chat, and email
• Solving problems — from order queries to product advice
• Partnering with internal teams across operations, sales, and logistics
• Working across multiple systems simultaneously (Salesforce, SAP, and Genesys — training provided)
• Contributing to team KPIs and service standards that reflect our world-class NPS of 73%+

WHAT WE LOOK FOR

• Previous customer service experience (contact centre, retail, hospitality — if you can connect with people and solve problems, we want to hear from you)
• Strong communication skills (written and verbal) with a natural ability to listen and adapt
• Comfortable working across multiple systems and channels at the same time
• A genuine love of helping people and a positive, solutions-focused attitude
• Reliable, team-oriented, and looking to build something long-term
• Experience with Salesforce, SAP, or Genesys is preferred but not essential

If you're someone who genuinely loves solving problems, connecting with people, and making someone's day a little easier, we'd love to hear from you.

WORKING WITH WINC

Why Join the Winc Customer Experience Team?

• You'll grow here. Over 45% of roles advertised at Winc in 2025 were filled by internal candidates. This talent pool is your first step into a team and a company that genuinely invests in your career.
• You'll be set up to succeed. We don't throw you in the deep end. Our onboarding, training, and coaching programs are built to give you everything you need to feel confident from day one — and to keep growing well beyond it.
• You'll be supported. Our free Employee Assistance Program, Mental Health First Aider network, and leave entitlements — including Paid Parental Leave, Volunteer Leave, Cultural Leave, Sorry Business Leave, Lifestyle Leave — mean we genuinely take care of our people across every stage of life.
• You'll be recognised. Our quarterly Winc Awards program celebrates the people who go above and beyond. Add team discounts, corporate partner perks, and a collaborative team culture — and there's a lot to look forward to.
• You'll be part of something bigger. Winc's Social Agenda commits us to real action on gender equality, First Nations empowerment, climate, ethical sourcing, and community.