Change Manager

Company

Mercer

We are seeking a talented individual to join our Transformation and Change team at Mercer Super . This role will be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

12-month contract.

The Change Manager will be responsible for leading change management and communication efforts for our R isk P rogram and partner with senior stakeholders to transform the risk culture and capability at Mercer Super .

We will count on you to

• Develop a C hange M anagement and Communications plan, implement the change plan , and review and revise /adjust as required .

• Develop and consistently apply change management best practises and interventions across the program and throughout the lifecycle of the workstreams within the Program.

• For all workstreams within the program , ensure the key principles of our Change Management framework are applied, including but not limited to; change management and communication plans, change impact assessments, business readiness, change health assessments, training strategies, and plans.

• Monitor change management progress across the program , including identifying change management risks and emerging issues, and developing appropriate mitigations and change interventions.

• D eliver effective communication plans and training programs to ensure stakeholders are informed and equipped to embrace and adopt change across the program via multiple workstreams . Tailor communication and training materials to different stakeholder groups , by performing capability and competency analysis.

• Assess readiness for change and develop strategies to enhance adoption and minimise resistance and change fatigue for multiple stakeholder groups . Provide guidance and support to project teams and stakeholders throughout the program, including executive and senior leaders.

• Partner with senior stakeholders and support the Program Manager, Project Managers, Portfolio Leader and Change Lead to deliver an uplift in Risk Culture and Capability to meet Mercer Super’s target state.

What you need to have

• A minimum of 8- 10 years’ experience in a professional services organisation or professional customer services .

• Demonstrated experience as a change manag ement practitioner , leading change management efforts for large-scale transformation programs within highly regulated environments.

• Demonstrated experience in cultural and organisational change programs .

• Strong knowledge of change management methodologies, tools, and best practices .

• Excellent verbal and written communication .

• Excellent time management skills .

• Excellent analytical and critical thinking skills , with the ability to identify and mitigate risks and drive effective decision-making .

• Demonstrated senior stakeholder management capabilities .

• Ability to work effectively across complex organisation s.

• Self-motivation with initiative, energy and drive to succeed .

• Flexible approach, thriving on change and innovation, balanced by attention to detail, risk management , structured thinking, and empathy for those receiving the changes you will be implementing – an open and curious mindset.

What makes you stand out

• Experience working within a regulated industry , financial services highly regarded.

• Experience on a risk or remediation change transformation program .

• Experienced in supporting senior and executive leaders with their change programs; capable of challenging the status quo and influencing outcomes which increase customer and employee engagement.

Why join our team

• We help you be your best through professional development opportunities .

• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and have impact for colleagues, clients, and communities.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.