Branch Lead

Branch Lead - Penrith

• Banking & Finance
• Retail / Consumer Banking
• Sydney
• Permanent / Full Time

4/6/2026

• Join a supportive team with strong coaching and career growth opportunities
• Build valuable banking and leadership skills in a well-known organisation
• Make an impact by delivering great customer outcomes and community engagement

About the Role

The Branch Lead, will support the Branch Manager in the daily operation of the branch including product sales, member service, security, safety and ensuring the effective handling of Members' complaints in accordance with the Bank’s objectives. The Lead will ensure a superior member experience is delivered by promoting a sales culture through coaching, guidance and motivation and will work independently of the Regional Manager on an ongoing basis. You will provide leadership and supervision to the Everyday Banking team with an emphasis on staff competency and efficiency and may participate in business development activities and community affairs to increase the Banks' visibility and to enhance new and existing business opportunities in line with the strategic focus.

Key responsibilities

• Support the Branch Manager to manage and oversee daily operations and ensuring service excellence
• Monitor and supervise staff in delivering accurate, compliant, and member-focused service
• Fostering a culture of continuous learning and knowledge sharing across the team
• Maintain up-to-date knowledge of products and services across all AMB brands
• Mentoring staff to promote and cross-sell products in line with member needs and branch goals in line with AMB strategy and goals
• Monitor team performance and provide coaching and guidance as needed
• Ensure safety, security, and audit procedures are followed consistently
• Communicate updates and ensure staff have the tools and information to succeed
• Maintain excellence in reporting, compliance documentation, and feedback analysisChampion AMB’s values and help create a welcoming, high-performing business. Support the Regional Manager to achieve KPIs, monitor risk and operational controls (including section security, insurance limits, and KRIs), and implement procedural improvements to enhance efficiency and compliance

About You

You have a strong customer focus and a passion for supporting others. You thrive in collaborative environments and take pride in helping your team succeed. You’re organised, adaptable, and ready to step up when needed with professionalism and a positive attitude.

Skills and Qualifications

• Proven experience and successful track record in retail banking
• Demonstrated Consumer Lending Experience
• Strong communication and coaching skills
• Ability to manage change and support team development
• Solid organisational and time management abilities
• Intermediate Microsoft Office skills and accurate data entry
• A commitment to AMB’s culture and values, with a desire to lead by example
• FSR Tier 2 Accreditation

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation’s values of passion, advocacy, and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality, and a focus on striving to deliver exceptional member service.