Claims Management Officer (RACQ Insurance)

From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.

Be the calm in someone’s storm, where your work genuinely supports Queenslanders when they need it most. As a Claims Management Officer, you’ll take ownership of property claims from lodgement through to resolution, while delivering empathetic, efficient support. This is a fast-paced, high-volume role combining inbound and outbound calls with case management and processing. Commencing on 27 July with 8 weeks of full-time training (Monday to Friday, 8:30am–5:00pm) at our Eight Mile Plains office. After training, you’ll transition into a rotating roster with either Monday–Friday (no weekends) or Tuesday–Saturday shifts, requiring full availability between 7:00am–7:15pm on weekdays and 8:30am–5:30pm on weekends where applicable. After training and you are competent in the role, you can begin working from home, hybrid requirements are currently a minimum of one day per week in the office. This is a permanent full-time role based in Meanjin (Brisbane).

What You'll Do

• Assist our customers with empathy and kindness, providing support and advice
• Manage claims end-to-end, handling calls professionally and making accurate decisions.
• Discuss and negotiate settlement options clearly and honestly with stakeholders.
• Apply Product Disclosure Statements and process documentation to ensure transparency, consistency, and compliance
• Participate in coaching and training to build your and your team’s capabilities

What You'll Bring

• Strong computer literacy and ability to navigate multiple systems
• Background in hospitality or customer service with a customer-first mindset
• Resilience and empathy, to support customers in a high-volume environment
• Proven problem-solving skills and ability to think on your feet
• A positive, willing attitude with a passion for learning and growth
• Flexibility, adaptability, and comfort working through change in a dynamic environment

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Wednesday 24 June 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.