Supporter Relations Coordinator

• A rewarding opportunity to make a real impact on heart health.
• Flexible hybrid working arrangements from our Subiaco office.
• Permanent full-time role | $71k + super + salary packaging.

About Us – Have a Heart for Change!

At Heart Foundation, we believe everyone deserves a healthy heart. Heart disease is one of the nation's leading causes of death, and since 1959 we've led the fight through research, support, and prevention. Be part of our mission to make heart health achievable by everyone in Australia by 2050.

How You Can Make a Difference

We're looking for a Supporter Relations Coordinator to join our close‑knit Supporter Relations team. This is a phone‑based, donor‑facing role that sits at the heart of our fundraising operations and supporter experience.

You'll be the first point of contact for many of our supporters — processing donations, answering enquiries, resolving issues, and helping build strong, long‑term relationships. It's a role that suits someone who is confident on the phone, enjoys variety, and can balance independent work with strong team communication.

You will have the opportunity to work flexibly, blending your time between home and our Subiaco office.

What You'll Be Doing

• Providing high‑quality customer service to supporters via phone and email (inbound and outbound)
• Processing donations across cash, cheque and digital channels, including banking and receipting
• Managing regular giving processing
• Logging interactions accurately and maintaining clean, reliable supporter data
• Handling complaints, banking disputes and occasionally challenging conversations with care and professionalism
• Supporting supporter retention and relationship‑building activities
• Working closely with Finance, Revenue and wider internal teams to resolve queries and improve processes
• Running reports, queries and data uploads as required
• Maintain CRM data (Raiser's Edge) and support donation processing systems
• Contribute to automation, new tools (e.g. email management systems), and process improvements
• Support change initiatives, including the introduction of AI within supporter relations
• Contributing to teamwork beyond core duties — tasks are shared and shift as priorities change

What You'll Bring

• Background in supporter relations, fundraising, customer service and/or call centre environments
• Experience working with donors or customers over the phone
• Donation processing or high‑volume transactional experience (ideal)
• CRM experience — Raiser's Edge or similar
• Strong time management skills with the ability to juggle competing priorities
• Comfortable learning new systems and adapting to change

Why Join Us?

At our heart, we are driven by purpose. Every day, we make a meaningful impact through our work, and we are committed to supporting our employees in achieving a healthy work-life balance.

We are dedicated to fostering a diverse, safe, and inclusive workplace. We actively seek to represent the communities we serve and recognise the invaluable skills, knowledge, and perspectives a diverse team brings. We strongly encourage applications from Aboriginal and Torres Strait Islander people and individuals from all backgrounds and abilities.

What We Offer:

• Generous NFP salary packaging to help you make the most of your earnings.
• 12 weeks paid parental leave for primary carers.
• Flexible work-from-home options – up to 50% of your week.
• Diversity Council Australia recognised inclusive workplace where your contributions are supported and valued.
• Additional gifted leave during the Christmas shutdown period.
• Wellbeing programs and initiatives to support your personal and professional growth.

Ready to Apply?

Hi, I'm Steph from the Heart Foundation I know job applications can be stressful, so let's keep it simple. You don't need to answer selection criteria, and cover letters are totally optional (just keep it to one page if you include one). Every application is read by a real person, not AI.

There's no strict closing date. We'll start reviewing applications as they come in and close once we've found the right person, so don't wait too long. If you need any adjustments during the process, just email me at ***email_hidden*** and I'll make sure you're supported.

All offers are subject to standard pre-employment checks (like a National Criminal History Check and Working with Children Check where required).