Customer Service Officer

Customer Service Officer

Closing date: 17/06/2026 5:00 PM W. Australia Standard Time

Location: North Road Office

Department: Customer Service North Road

Compensation: Annual Package AUD $69,662.07 - $80,290.95

Employment type: Contract/Temp

Work Arrangement: On-site

Status

Temporary, Full-Time (12 months with possibility of extension)

Salary range

Level 3.1 to 4.4 ($69,662.07 to $80,290.95 per annum) dependent on skills, knowledge and experience.

Opportunity

The City of Albany’s Customer Service Team is looking for an enthusiastic, experienced and customer focused individual to take up the role of Customer Service Officer at the North Road Administration Office.

In this role, you will report directly to the Customer Service Supervisor. Your main responsibilities will include creating a welcoming first point of contact, ensuring exceptional customer experiences and providing cashiering and telephonist services for the City.

About You

To succeed in this customer-facing role, you will need excellent communication, interpersonal and customer service skills. You should be a team player with strong computer literacy and numeracy abilities.

If you have experience in cashiering, working in a high-traffic customer service environment and have a passion for community, we encourage you to apply.

The City of Albany is one of Western Australia’s most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the city, you can help us to reach our full potential. We employ around 500 staff members and provide an exceptional and committed service to the City of Albany, and we create an environment where every employee has an opportunity to succeed. We are committed to a more diverse workforce and promote diversity and equal opportunity employment.

What We Offer

The city offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

• Superannuation co-contributions of up to $4,500 per financial year
• Professional development opportunities, including training, memberships, and study assistance
• Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 8 weeks’ annual leave per year
• Employee health and wellness program and initiatives including yearly flu vaccinations, skin checks and health assessments
• Access to our Employee Assistance Program (EAP) for you and your family
• Free and discounted ALAC Memberships
• Festive leave days
• Volunteering support
• Generous study assistance
• Employee recognition program
• Discounted Private Health Insurance
• Novated Leasing (where applicable)

Interested?

To apply, please follow the submission instructions outlined in the Application Pack.

Please Note: To be eligible for an interview, your cover letter must clearly address the key points outlined in the Application Pack.

If you are having any difficulties or for further assistance with the process please contact People and Culture on 6820 3110 or at ***email_hidden***.

Role related queries should be directed to Tanya Catherall, Team Leader Property, Leasing and Customer Service on 6820 3074 or [email protected].

Should the City receive a number of suitable applicants for this role a talent pool may be created for use for future ongoing, casual and temporary roles. This pool is valid for a period of up to 12 months.

Deadline: Applications close 5pm, Wednesday 17 June 2026

The City of Albany is dedicated to promoting diversity and inclusion across all its organisational practices and is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, people with lived disabilities, and individuals of all ages, sexual orientations, and gender identities.