Customer Service Officer

Agency Department of Health Work unit Primary Health Care Urban

Job title Customer Service Officer Designation Administrative Officer 3

Job type Full time Duration Fixed for 12 months

Salary $68,776 - $73,898 Location Darwin

Position number 2355 RTF 349557 Closing 17/06/2026

Contact officer Michelle Krake on 08 8922 7301 or ***email_hidden***

About the agency http://www.health.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=349557

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

Provide contemporary and best practice customer service to Community Care Centre clients and clinical staff, including

administration and site management of three Primary Health Care Clinics.

Key duties and responsibilities

1. Provide quality face-to-face, telephone and front counter customer service to all clients wishing to access services

through the Community Care Centres.

2. Under the direction of Centre Management provide maintenance of electronic data, administrative support such as

vehicle and key maintenance, record management functions including compiling, filing and preparation for disposal of

client files in accordance with the Information Act and Records Standards and administering appointment diaries for

clinics.

3. Provide Customer Service functions to ensure the provision of a high quality, client focused, culturally appropriate,

consistent and efficient frontline service.

4. Liaise with other agency staff to facilitate Urgent Minor Repairs and Repairs and Maintenance as and when required.

5. Follow defined service quality standards, work health safety policies and procedures relating to the work being

undertaken in order to ensure high quality, safe services and workplaces.

Selection criteria

Essential

1. Experience in providing administrative and front counter customer service duties within a multidisciplinary team,

preferably in a health environment.

2. Demonstrated ability to deliver high quality customer service including good level of written and verbal communication

skills.

3. Demonstrated ability to interact effectively and confidently with people from diverse cultural backgrounds, clinical staff,

contractors and other NTG agency staff.

4. Demonstrated experience in using computers systems, word processing, database applications and Records Management

Systems.

5. Understanding of and ability to apply confidentially, quality and privacy policy and guidelines.

6. Ability to organise and prioritise tasks in a busy office setting to meet workplace priorities and achieve results that meet

required work standards and NT Health Strategic and Business Plans.

Desirable

1. Certificate III in Business (record keeping).

Further Information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance

notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant

criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B

(indirect contact with blood or body substances), check with contact person for requirements.