Professional Booking Officer

Agency Department of Corrections Work unit Visitor Reception Unit - Darwin Correctional

Centre

Job title Professional Booking Officer Designation Administrative Officer 3

Job type Full time Duration Ongoing

Salary $68,776 - $73,898 Location Darwin

Position number 49300 RTF 349429 Closing 17/06/2026

Contact officer Teena Dash on 08 8928 7645 or ***email_hidden***

About the agency https://corrections.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=349429

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

Provide professional, efficient, consistent and reliable customer service to facilitate access requests for professionals

requiring access to prisoners at the Darwin Correctional Centre whilst supporting the full functions of the Visit Reception

Unit.

Key duties and responsibilities

1. Process visitor booking requests in a timely and professional manner and act as first point of contact for professionals

requiring access to prisoners at the Darwin Correctional Centre.

2. Arrange legal access and other professional bookings for prisoners, including face to face, teleconference and video

conferencing requests, ensuring only approved persons are granted visits and entry to the facility.

3. Assist in maintaining the Integrated Offender Management System (IOMS), where visitor bookings are concerned, then

distributing the information to relevant staff.

4. Manage a range of concurrent administrative activities ensuring tasks are completed in a timely and efficient manner and

deadlines are met.

5. Processing first time visitors to the facility in person by sighting appropriate identification for processing in the biometric

system and ensuring visitors read, understand and sign the privacy statement.

6. Accept cash or cash equivalent on behalf of prisoners in accordance with financial directives.

Selection criteria

Essential

1. Demonstrated high level administration experience including an ability to concurrently co-ordinate a range of tasks whilst

providing a high level of customer service.

2. Demonstrated high level computing skills with proficiency in a range of relevant computer applications.

3. Proven ability to work as a member of a team with knowledge and understanding of the requirements and limitations of

working within a complex secure environment.

4. High level of self-management, including the ability to determine work priorities with minimum supervision, use initiative

and display sound professional objectivity, integrity, confidentiality and discretion.

5. Demonstrated negotiation skills and ability to resolve conflict.

6. Demonstrated ability to communicate effectively at all levels and in a culturally appropriate manner with people from a

diverse range of backgrounds, in particular with Aboriginal Australians.

Further information

DoC has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises, facilities or in vehicles,

nor whilst working off-site. Shortlisted applicants will be required to complete a Departmental pre-employment

questionnaire, and the successful applicant/s will be required to undergo a criminal history check confirmed by fingerprints

and name check prior to confirmation of employment. A positive criminal history will not necessarily exclude an applicant

from this position. Effective 1st July 2015 all DoC employees may be subject to random drug and alcohol testing.