Customer Service & Events Assistant

Date: 3 Jun 2026

Location: Adelaide, SA, AU, 5000

Company: City of Adelaide

• Multiple casual opportunities
• $31 per hour (incl 25% casual loading) + 12% superannuation
• Be a part of what makes Adelaide’s most iconic venue special

About the Opportunity

The Front of House Usher is at the heart of the Adelaide Town Hall experience, helping create memorable moments for every guest who walks through our doors. As one of the first points of contact for patrons attending concerts, performances, community events and celebrations, you will play a key role in delivering warm, welcoming and professional customer service in Adelaide’s most iconic venue.

From greeting guests and assisting with seating to supporting interval service and helping patrons navigate the venue and refreshment service, no two shifts are the same. Ushers work closely with event organisers, performers, suppliers and fellow team members to ensure events run smoothly and visitors enjoy a safe, comfortable and enjoyable experience.

Beyond customer service, Ushers contribute to the presentation, safety and operation of the venue by monitoring public areas, reporting maintenance concerns, supporting venue compliance requirements and assisting during emergencies when required. This hands-on role suits people who enjoy working with others, thrive in a live event environment and take pride in creating positive experiences for diverse audiences.

If you are passionate about our city, hospitality, and connecting people through exceptional experiences, we would love to hear from you.

About You

• Demonstrated experience delivering high-quality customer service across a diverse range of customers and stakeholders.
• The ability to remain calm and professional while resolving issues and responding to changing situations.
• A strong commitment to safety and the ability to follow emergency and venue procedures.
• The ability to work collaboratively as part of a team in a fast-paced event environment.
• A willingness to undertake a variety of duties, including venue set-up, patron assistance and maintaining venue presentation.
• A current Responsible Service of Alcohol (RSA) certificate, or willingness to obtain one prior to commencement.

Availability

With events taking place throughout the week, Adelaide Town Hall offers a range of shift options, including daytime, evening and weekend work, providing flexibility for people balancing study, family commitments or other pursuits.

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace different perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Meg Daniel on 08 8203 7255.

Please submit a Resume and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Meg Daniel, Team Leader, Adelaide Town Hall.

Please review the position description prior to submitting an application and follow the prompts to apply.

Applications close at 11.59pm, June 14 2026

Please be advised this is for multiple casual opportunities starting at $31 per hour (inclusive of the 25% casual loading) + 12% superannuation.

As part of the recruitment process candidates will be required to undertake a National Police Check, a Working with Children Check, and a pre-employment medical and functional capacity assessment.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 ***email_hidden***.