Business Analyst - Transport

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

OVERALL PURPOSE OF THE JOB

The Transport Data Analyst is responsible for analysing transport, fleet, and logistics performance data to identify opportunities to improve operational efficiency, service delivery, network utilisation, and contract performance across the transport network.

This role supports data-driven decision-making by providing actionable insights into transport operations, fleet utilisation, delivery performance, route optimisation, and compliance outcomes. The Transport Data Analyst works closely with operational teams, contract management, and stakeholders to support continuous improvement initiatives and ensure contractual, and customer requirements are met.

This description serves as a guideline, and management may assign other tasks to support business growth.

ACCOUNTABILITIES

• Analyse transport, fleet, and operational data to identify trends, risks, bottlenecks, and improvement opportunities

• Develop and maintain transport performance reporting, dashboards, and KPI monitoring tools

• Monitor and report on key operational metrics, including fleet utilisation, vehicle availability, on-time delivery performance, compliance, and productivity

• Support transport planning and optimisation initiatives through data analysis and modelling

• Identify opportunities to improve transport efficiency, cost performance, and resource utilisation

• Provide insights and recommendations to operational and contract management teams

• Ensure data integrity and accuracy across transport systems and reporting platforms

• Support continuous improvement initiatives through analysis of operational performance and root cause investigations

PRIMARY RESPONSIBILITIES AND DECISIONS/ LEVEL OF AUTHORITY

• Produce regular operational performance reports and dashboards using data from transport, fleet, and logistics systems

• Conduct analysis of transport operations to identify efficiency improvements, cost-saving opportunities, and service enhancements

• Analyse route performance, vehicle utilisation, scheduling effectiveness, and operational productivity

• Monitor contractual KPIs and provide evidence-based insights to support governance and reporting requirements

• Perform root cause analysis on service failures, delays, utilisation issues, and compliance concerns

• Support operational planning through forecasting, trend analysis, and performance modelling

• Validate and reconcile transport data from multiple systems and sources

• Collaborate with operations, fleet, and IT teams to resolve data-related issues and improve reporting capability

• Assist with audits, compliance reporting, and contract performance reviews

• Escalate operational risks, data quality issues, or emerging trends that may impact service delivery

PRE-REQUISITES

Knowledge/Experience

• 3–5 years' experience in data analytics, transport analytics, logistics reporting, or operational performance analysis

• Experience with Data Reconciliation and Invoicing

• Experience within transport, logistics , supply chain, Defence, or complex operational environments

• Experience analysing large datasets to identify operational trends and business improvements

• Advanced proficiency in data analysis and reporting tools such as Power BI, Excel, SQL, and other visualisation platforms

• Experience working with transport management systems (TMS), fleet management systems, ERP systems, or logistics platforms

• Strong understanding of transport operations, fleet management principles, and performance measurement

• Must be an Australian Citizen and eligible for (and maintain ) an AGSVA Baseline Security Clearance

Technical/Professional Skills required

• Strong analytical and problem-solving skills

• Ability to transform complex data into meaningful operational insights

• Advanced reporting, dashboard development, and data visualisation capability

• Strong attention to detail and data validation skills

• Excellent written and verbal communication skills

• Ability to present findings and recommendations to operational and management stakeholders

• Strong stakeholder engagement and collaboration skills

• Knowledge of transport performance metrics, fleet utilisation analysis, and operational reporting methodologies

Qualifications – Education and/or professional

• Tertiary qualifications in Data Analytics, Logistics, Supply Chain, Transport Management, Business, Mathematics, Statistics, or a related discipline

• Experience with Power BI, SQL, data modelling, or business intelligence platforms highly desirable

• Experience within Defence, government, or regulated transport environments advantageous

• Relevant certifications in data analytics, business intelligence, or reporting tools desirable

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.