Internal Sales & Customer Service Representative

As a leader in the civil construction sector for over 29 years, Jaybro is a full-service supplier to infrastructure, construction and maintenance contractors with offices, warehouses and manufacturing facilities across Australia & New Zealand. Jaybro strives to provide its customers with industry-leading service, fast delivery, expert advice and quality products. Jaybro Group is on a mission to make life easier for infrastructure contractors.

Backed by empowered teams with expertise across safety, hardware, fencing, civil consumables, geosynthetics, underground utilities — We’re more than just a service provider. We’re here for you every step of the way.

About The Role

In this full-time, Monday to Friday role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. This role focuses on managing inbound enquiries and proactively generating outbound sales across our product range, with the opportunity to build your knowledge and make a meaningful contribution to team success.

Responsibilities

• Manage inbound/outbound calls, emails, and enquiries to convert sales and deliver great service
• Proactively grow your pipeline (new customers, white space, campaigns, follow-ups)
• Process quotes and orders accurately in Salesforce/SAP and follow through to closure
• Identify cross-sell and upsell opportunities across product categories
• Build strong customer relationships while managing pricing, margin, and overall customer experience

Requirements

• Proven experience in customer service/sales, including inbound/outbound calls and upselling
• Strong communication skills (written and verbal)
• High attention to detail and accuracy
• Ability to multitask and prioritise in a fast-paced environment
• Proficient in Microsoft Office, CRM and ERP systems, with a strong willingness to learn and grow

As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & national criminal history check will be required.

Benefits

People enjoy working at Jaybro because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.

• Be part of a Certified Great Place to Work with a fun, high-performing and supportive culture
• Enjoy a competitive salary + Profit Share Scheme – share in our success
• Grow your career with ongoing training, development and real progression opportunities
• Get recognised and rewarded through our ELEVATE platform
• Support your wellbeing with WHEREFIT discounts and our Employee Assistance Program (UPRISE)

If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.

Only successful candidates will be contacted.

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees..

We don’t just talk, we listen. At Jaybro Group, you don’t just find supplies, you find people. Real people. We go beyond simply supplying essential products and services. We foster a culture of care and responsibility that impacts everyone we touch. We’re more than just a service provider. We’re here for you every step of the way.

Our team is committed to the transformative potential of infrastructure globally. Beyond merely connecting people, we understand its profound capacity to improve, enrich and empower communities.

We constantly strive to innovate, developing new solutions and adapting to the evolving needs of the industry.